TalkTalk has announced an 'Emergency Plan' to help customers in the time of recession by waiving monthly home phone and broadband charges for six months. The payment holiday will save the £6.49 a month charge for the service, although line rental of £10.50 per month will still be payable.
"We want to help our customers as much as we can as we know many face financial difficulties this year. If they are worried about their household finances or their ability to pay for whatever reason, we encourage them to call us.
"If you're anticipating hardship, perhaps as part of a job loss, your home phone and broadband service has never been more important in helping you get back on your feet. We hope our Emergency Plan will keep people connected, and give them the opportunity to apply for jobs and learn new skills."Charles Dunstone, (CEO) TalkTalk
A basic service will be provided instead of the existing one which will offer 512Kbps download speeds and 1GB of data transfer per month as well as inclusive UK weekend calls and anytime calls to other TalkTalk customers. Calls to premium, international and mobile numbers will be barred however. Eligibility will be determined on a case-by-case basis by contacting TalkTalk customer services.