Bug in tbbMeter causes problems - 01 Jan 2009 - solution
Thursday 01 January 2009 02:38:22 by Sebastien Lahtinen
In a rather embarrassing tale, we have to report that we have received several reports from users today that their copies of the tbbMeter bandwidth monitoring software we provide is displaying an error indicating that it has expired:
This was a safety feature we built into early beta test versions of the application and should not appear in production versions; however it appears we accidentally left this code in place.
Windows XP Users - To fix this problem download and run tbbMeter Health Check
Just click the above link and run the file. This tool will fix the problem automatically for most users.
Windows Vista Users - You may need administrative permissions to run the above tool.
Vista has more complicated security settings, so we've provided a step-by-step guide.
Just click the above link and run the file. This tool will fix the problem automatically for most users.
Windows Vista Users - You may need administrative permissions to run the above tool.
Vista has more complicated security settings, so we've provided a step-by-step guide.
If this does not rectify the problem, please check our advanced troubleshooting options.
If all else fails, please feel free to e-mail us on team@thinkbroadband.com and we will assist where possible.
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Topic: thinkbroadband |
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Posted by
1Gopher 6 months ago
LMAO as The new yraw came in Bang on Midnight up popped the Message!! What a way to start the New Year. LMAO
Even re downloading and reinstalling either one of the two Versions and you get the same error.
LMAO as The new yraw came in Bang on Midnight up popped the Message!! What a way to start the New Year. LMAO
Even re downloading and reinstalling either one of the two Versions and you get the same error.
Posted by
OldFella 6 months ago
Might be just a MMIX up!
Might be just a MMIX up!
Posted by
hems303 6 months ago
Not happy. Hope Stats are retained somewhere, as I need recent stats to confront ISP in a few days time! :(
Not happy. Hope Stats are retained somewhere, as I need recent stats to confront ISP in a few days time! :(
Posted by
lowik 6 months ago
yea hope this gets fixed soon
yea hope this gets fixed soon
Posted by
antsnest 6 months ago
If you need your stats just wind back the system clock to yesterday and grab them in case the new version zaps them.
It works, I just tested it. Still expired when I reset to normal.
If you need your stats just wind back the system clock to yesterday and grab them in case the new version zaps them.
It works, I just tested it. Still expired when I reset to normal.
Posted by
seb (
staff member)
6 months ago
The new version shouldn't zap the stats.. we'll have one out later today.
staff member)
6 months ago
The new version shouldn't zap the stats.. we'll have one out later today.
Posted by
clivejenner 6 months ago
When I run the new version of THHBmeter I get an error message saying "This application has failed to start because rscoree.dll was not found. Reinstalling the application may fix this problem" it doese'nt. Regards Clive
When I run the new version of THHBmeter I get an error message saying "This application has failed to start because rscoree.dll was not found. Reinstalling the application may fix this problem" it doese'nt. Regards Clive
Posted by
paulbeattie87 6 months ago
Is this not built in Visual Studio? If so you could look at packaging the program so it looks for updates. That way you shouldn't need to change the clock etc. It would also keep all installed versions up-to-date.
Is this not built in Visual Studio? If so you could look at packaging the program so it looks for updates. That way you shouldn't need to change the clock etc. It would also keep all installed versions up-to-date.
Posted by
andrew ( staff member)
6 months ago
The software does check for updates, but an old bit of beta code was left in for a little too long.
rscoree.dll should be in the tbbmeter folder, if not you can download from http://www.farina1.com/rscoree.dll
staff member)
6 months ago
The software does check for updates, but an old bit of beta code was left in for a little too long.
rscoree.dll should be in the tbbmeter folder, if not you can download from http://www.farina1.com/rscoree.dll
Posted by
tilly2007 6 months ago
Update works for me, thanks!
Update works for me, thanks!
Posted by
simon8520 6 months ago
Works for me too
Works for me too
Posted by
authoriseduser545 6 months ago
I just installed the new version, and my stats are gone. This doesn't particularly bother me because I don't need them. But if you need the stats, I would recommend that you copy down the old stats via resetting the clock. Maybe the software developer could add a "Yearly" down/upload set of numbers??? Maybe my stats reset because it is the first of the month?
I just installed the new version, and my stats are gone. This doesn't particularly bother me because I don't need them. But if you need the stats, I would recommend that you copy down the old stats via resetting the clock. Maybe the software developer could add a "Yearly" down/upload set of numbers??? Maybe my stats reset because it is the first of the month?
Posted by
antsnest 6 months ago
My stats were retained when I upgraded.
I wound back the clock and upgraded via the system check rather than downloading the new versiuon directly.
My stats were retained when I upgraded.
I wound back the clock and upgraded via the system check rather than downloading the new versiuon directly.
Posted by
authoriseduser545 6 months ago
Okay, I upgraded via the internal "Check Version" and I did not bother to set my clock back first, so I guess that is mandatory if one upgrades the way I did.
Okay, I upgraded via the internal "Check Version" and I did not bother to set my clock back first, so I guess that is mandatory if one upgrades the way I did.
Posted by
authoriseduser545 6 months ago
Strange, my stats now show the same for Daily and Monthly (336MB download), but the weekly shows 2,458MB download. Go figure.
Strange, my stats now show the same for Daily and Monthly (336MB download), but the weekly shows 2,458MB download. Go figure.
Posted by
michaelmead 6 months ago
Well done and thanks for the quick fix guys
Well done and thanks for the quick fix guys
Posted by
andrew ( staff member)
6 months ago
Weekly will still be showing some data from December 2008. But the month will only be today.
staff member)
6 months ago
Weekly will still be showing some data from December 2008. But the month will only be today.
Posted by
John_Gray 6 months ago
You didn't write the code for the Microsoft Zune player, did you? [url]http://www.theregister.co.uk/2008/12/31/zune_death/[/url]
<chuckle!>
You didn't write the code for the Microsoft Zune player, did you? [url]http://www.theregister.co.uk/2008/12/31/zune_death/[/url]
<chuckle!>
Posted by
John_Gray 6 months ago
or for the Sony DAB Clock Radio, which occasionally turns itself on at midnight at FULL VOLUME, even though this has not been set as a wakeup time?
http://www.play.com/Electronics/Electronics/4-/3438690/Sony-XDRC705DAB-Clock-Radio/Product.html
or for the Sony DAB Clock Radio, which occasionally turns itself on at midnight at FULL VOLUME, even though this has not been set as a wakeup time?
http://www.play.com/Electronics/Electronics/4-/3438690/Sony-XDRC705DAB-Clock-Radio/Product.html
Posted by
seb ( staff member)
6 months ago
We have a program ready that will fix it in one go for most people - we're just running it past a few users on the forums (link in the forums if you want to try) - this should make things simpler.
staff member)
6 months ago
We have a program ready that will fix it in one go for most people - we're just running it past a few users on the forums (link in the forums if you want to try) - this should make things simpler.
Posted by
CARPETBURN 6 months ago
Well done to the site on admitting an issue with the app (if only ISPs were this honest when they make a cockup).
Also well done on the update and easy fix, though it seems some people cant even read and follow simple instructions and still whinge.
Well done to the site on admitting an issue with the app (if only ISPs were this honest when they make a cockup).
Also well done on the update and easy fix, though it seems some people cant even read and follow simple instructions and still whinge.
Posted by
hems303 6 months ago
Thanks for quick fix. Worked for me, but stats were somewhat bizarre. No problem tho. :)
Thanks for quick fix. Worked for me, but stats were somewhat bizarre. No problem tho. :)
Posted by
johnsizeland 6 months ago
As an XP user I found that runing the download direct caused a rejection message.
I downloaded to a file and ran it from there with no problem.
Well done for the quick fix.
As an XP user I found that runing the download direct caused a rejection message.
I downloaded to a file and ran it from there with no problem.
Well done for the quick fix.
Posted by
blacky1944 6 months ago
Also a XP user and a computer novice downloaded to a file worked for me
Also a XP user and a computer novice downloaded to a file worked for me
Posted by
mr_chris 6 months ago
@CARPETBURN - they couldn't exactly NOT admit there was an issue with the app! It was plain to see from the message displayed!!
@CARPETBURN - they couldn't exactly NOT admit there was an issue with the app! It was plain to see from the message displayed!!
Posted by
CARPETBURN 6 months ago
quote"@CARPETBURN - they couldn't exactly NOT admit there was an issue with the app! It was plain to see from the message displayed!!"
Of course they could had denied it. They could had said your complaint was unique much like an ISP or some other big company would and then censor everyone else.
Obviously you have never dealt with the deny everything mentality.
quote"@CARPETBURN - they couldn't exactly NOT admit there was an issue with the app! It was plain to see from the message displayed!!"
Of course they could had denied it. They could had said your complaint was unique much like an ISP or some other big company would and then censor everyone else.
Obviously you have never dealt with the deny everything mentality.
Posted by
uniquename 6 months ago
@CB
I expect mr_chris will deny that [tongue]. (And I agree with him).
@CB
I expect mr_chris will deny that [tongue]. (And I agree with him).
Posted by
samperry209 6 months ago
thanks for the fix...
was worring incase i go over my limit!! but lucky i didnt....
thanks for the fix...
was worring incase i go over my limit!! but lucky i didnt....
Posted by
bluesbros 6 months ago
Perhaps they'd be better joining the SanKnows & OFCOM project to measure broadband speeds....???
First report due out Thursday.
Perhaps they'd be better joining the SanKnows & OFCOM project to measure broadband speeds....???
First report due out Thursday.
Posted by
CARPETBURN 6 months ago
quote"Perhaps they'd be better joining the SanKnows & OFCOM project to measure broadband speeds....???"
Err what does measuring speed have to do with an app that measures usage amounts?
quote"Perhaps they'd be better joining the SanKnows & OFCOM project to measure broadband speeds....???"
Err what does measuring speed have to do with an app that measures usage amounts?
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Y2k bug over again? :)