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Ofcom extends enforcement of migration rules
Sunday 16 November 2008 19:56:50 by Andrew Ferguson

The mouthful that is General Condition 22 from Ofcom was announced in February 2007 and has been a welcome blessing to broadband users. The rules governing migrations have become widely known and when providers try to play loose, consumers can quote the rules back to their provider.

The rules will only remain enforceable for as long as Ofcom decides and to this end it has announced a six month extension to the rules.

Update note: 14 November 2008

Ofcom is today announcing the extension of our broadband migrations enforcement programme, which aims to ensure that customers can switch between broadband providers quickly and easily.

The general improvement in complaints figures reflected in our last update on this case has been maintained in the past three months, however we are continuing to actively monitor these complaints figures and some other areas where improvements may be required.

We have therefore extended the enforcement programme by a further six months in order to decide whether to pursue any necessary enforcement action and to continue our monitoring of the industry’s compliance with GC22.

Extract from Ofcom Competition and Consumer Bulletin

There is no denying that things have improved with regards to migrations, but if Ofcom were to relax what are already fairly relaxed rules further it seems likely that providers would quickly revert to their old tactics of delaying migrations and just making life difficult for people.

The most commonly recurring problem seems to be where providers are shuffling people onto a different wholesale product at around the time someone tries to migrate away. Under current rules providers do not need to inform customers of these changes, however requiring providers to inform would benefit the consumer by keeping them in the loop and for small business users would let them plan for potential downtime.

The Ofcom Voluntary Broadband Speeds Code of Practice is rapidly approaching the end of its six month introductory phase, and while some providers have made some changes, there are still providers with millions of customers who only find out they have violated a Fair Use Policy when they contact the provider. Pro-active warnings still seem low down the to-do list. If the aim of this voluntary code was to make it easier for the consumer to compare the 'unlimited' products which invariably use traffic management, then it is failing.

Comments

Posted by andys999 over 8 years ago
ofcom is a joke organisation with hardly any clout;basically a talk shop virtually part owned by bt.
Posted by keith_thfc over 8 years ago
"We have therefore extended the enforcement programme by a further six months in order to decide whether to pursue any necessary enforcement action"

Words fail me.........

Posted by jonroywill over 8 years ago
this action just fills me with dispare. In my move DIRECT from Tiscali to Sky BB, resulted in £260 fee from BT nobody wants to know i contacted oftel but was fobbed off with a recorded message about an announcement soon this Autumn. Im Livid
Posted by keith_thfc over 8 years ago
Customer: Hello can I have a Mac code?
Cowboy ISP: No. But we've just extended your contract for 36 months. Enjoy.





Posted by Royahoward over 8 years ago
I think IO may nhave been put on to a llu(?) by pipex..although they haven'tinformed me of this.......I also heard recentlt sum1 say they had to pay £50 to move to a new ISP because of this.can they do this legally ??
Posted by andrew (Favicon staff member) over 8 years ago
If the terms and conditions allow then yes they can swap you around.

Coming off of a shared LLU connection is just a normal migration, if you had their telephone and broadband you may have gone to a full LLU service, which can be costly/more difficult to leave.

If JonRoyWill wants to email me a short synopsis we will take a look and see if it looks like someone messed up over the £260. The sum involved does not sound right.
Posted by CARPETBURN over 8 years ago
And right there is the reason i will not (atleast the way the law is now) let another organisation touch my phone service. Its about time Ofcom done something about the paragraph which says "The most commonly recurring problem seems to be where providers are shuffling people onto a different wholesale product at around the time someone tries to migrate away. Under current rules providers do not need to inform customers of these changes, however requiring providers to inform would benefit the consumer..."
As things stand the scummier ISP outfits get away with it.
Posted by chrysalis over 8 years ago
so the MAC code rule was never meant to be permanent?
Posted by keith_thfc over 8 years ago
@Carpetburn

Its about time something was done about Ofcom.

Its like a referee saying, "I'm off to have a fag boys, you sort it out amongst yourself".
Posted by CARPETBURN over 8 years ago
quote"@Carpetburn

Its about time something was done about Ofcom.

Its like a referee saying, "I'm off to have a fag boys, you sort it out amongst yourself"."

Indeed our only hope is sooner rather than later like many ex-public gone private comapnies here in the UK they fall flat on their face and Ofcom have to find a new bed buddy.
Posted by herdwick over 8 years ago
"Update note: 14 November 2008
Ofcom is today announcing the extension of our broadband migrations enforcement programme"

it's the extra emphasis and enforcement that's temporary.
Posted by Dawn_Falcon over 8 years ago
Carpet - You have. LLU providers have taken over part of your phone line. Just because the voice portion remains with BT...

Quick, ditch your LLU!
Posted by andys999 over 8 years ago
being an avid hearts fan(even though im english)i compare ofcom to a 3rd division scotish league team like east stirling for example up against celtic,rangers for bt!!!in other words USELESS!!
Posted by CARPETBURN over 8 years ago
quote"Carpet - You have. LLU providers have taken over part of your phone line. Just because the voice portion remains with BT...

Quick, ditch your LLU!"
No thanks, my phone with BT has always been reliable and while it remains so it will stay with BT. Ive never had issues with BT when it comes to phone services. Broadband another matter entirely, why would i want to be with BT and slow old 8Mb when i can have double the speed with no throttles and other nonsense for roughly the same price, cheers for the advice but ill stick with a PART LLU service where i can switch as i please.
Posted by CARPETBURN over 8 years ago
Maybe you are confusing the rules regarding PART LLU and FULL LLU... Part LLU if its broadband you can still easily move from.... GO full LLU though (IE give a company phone service and broadband service control) and getting shot of it if its a load of old carp is a major pain in the bottom, all thanks to the ball-less wonders called ofcom.
Posted by CARPETBURN over 8 years ago
FULL LLU services may as well be unregulated, cos once they have your phone and broadband you are as good as stuck with em. Its a rule ofcom really needs to address but has basically refused to do so for YEARS!
Posted by andys999 over 8 years ago
ofcom is about as usefull as a chocolate fireguard!!!
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