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New suitor for Tiscali
Sunday 02 November 2008 13:37:52 by Andrew Ferguson

Sky in the broadband world is best known for its cheap broadband deals for Sky TV subscribers, but it seems BSkyB is looking to expand with reports of a £450 million bid for Tiscali.

The Sunday Times has more detail on the bid. The whole process is at an early stage currently with the due diligence phase still to complete. If Tiscali allows this potential bid to fall by the wayside like the last Vodafone one there is then a question of what other bidders are likely to make an offer that would be better in terms of the money offered.

If Sky were to acquire the Tiscali userbase, which comprises of customers from Pipex, Nildram, Freedom2Surf Bulldog and HomeChoice as well as those directly with Tiscali, there would be around 3.6 million customers, making Sky the third largest broadband provider in the UK.

There has been talk of Sky entering the video on demand over the Internet arena, with Tiscali already running a Tiscali TV product it may well be something Sky is interested in acquiring. Alternatively if Sky acquires this video over broadband operation it can ensure a competitor does not acquire it, and avoid increased competition.


Posted by chrysalis over 8 years ago
all sky/ukonline customers be worried as sky might decide to utilise the tiscali network for at least some customers.
Posted by CARPETBURN over 8 years ago
^^^ As a UKOnline customer i will be gone in a flash if that starts to happen, even if im not affected... As an ex-pipex user i want nothing to do with the Tiscali group of companies ever again. (They still owe me money and tried to use my credit card fraudulently). Id sooner have half the speed i get now, and a fixed monthly cap which many will happily provide at the same or cheaper price, luckily my exchange is bethere enabled also so it shouldnt come to that.
Posted by CARPETBURN over 8 years ago
Tiscali should be left to slowly die like the festering dung that it is.
£450 million...... How about Sky use that money to offer even more packages to current users like Annex M or even bonded like bethere have started trying?
Posted by _TRIaXOR_ over 8 years ago
problem is CB is that Sky are punting thier service for the non techie residential customers out there, hence why no Static IP, Annex M, Bonding etc.. even thier router is locked down so that its plug n go :( on a capped to 16Mb line (for a load of customers than can get it)

If you want the bells n whistles, you're gonna have to look elsewhere :(
Posted by systemx over 8 years ago
I see TRIaXOR that you have got your Mum to get Sky so you can join. What do you want for £10 a month?
Posted by nadger over 8 years ago
Skipiscali does have a certain thud to it <j>
Posted by dragon1945 over 8 years ago
Yep nadger. "Skipiscali does have a certain thud to it". I was a reasonably happy Pipex Homecall customer, getting 1.4 MB until Tiscali took over, and my BB gradually dwindled to 700 kbps. I am now with Talktalk, getting BB, phone line, and national and International calls inclusive @ £9 a month cheaper than the same package on Tiscali/Pipex. I am getting 1.6 MB...and BT still only offer 512 kbps.
I had thought of getting Sky BB, but the free one isn't available here and I wasn't about to pay for BB from Sky when other customers get it free.
Posted by comnut over 8 years ago
No actually, If & when it happens, tiscali will most likely not acknowledge sky/whatever...

UKonline is owned by sky, but you wont find that anywhere except in the small print - Easynet is used by sky, same thing goes...

and I bet a lot of Tiscali users will be happy to get the better equipment and service from sky...

And no, SKY doesnt want to give things to customers, it just wants to be bigger!!!
Posted by invernowie over 8 years ago
Oh good. Two completely incompetent companies who don't give a dam about costumer care, coming together !
Posted by _TRIaXOR_ over 8 years ago
Systemx, well since I'm 38 and own my own home, why the hell would I want my mum to get me sky? as for you, did you get daddy to type ur drivel?
Posted by comnut over 8 years ago
invernowie: AFAIK, Sky, easynet, UKonline etc all have *their own* CS....
Posted by timmay over 8 years ago
I just don't see how Tiscali could be worth £450M to Sky when they already own a more extensive LLU network that they bought from easynet for £211M.
Posted by CARPETBURN over 8 years ago
quote"invernowie: AFAIK, Sky, easynet, UKonline etc all have *their own* CS.... "

Indeed they do and i can honestly say ukonlines support staff do a wonderfful job, we even have atleast 2 staff members of ukonline that bend over backwards to help people in these forums, ive heard horror stories about Skys support, but if you read the ukonline forum its rare you will find a major complaint about ukonline support staff. Sky may own them but they act as a seperate entity entirely.
Posted by uniquename over 8 years ago
@timmay - Market share!
Posted by CaptainW over 8 years ago
@ invernowie
We have Sky for their HD service and Sky BB Max and their service has always been excellent*** - looks like we don't all have the same dismal opinion you appear to have.

*** Touching wood
Posted by CaptainW over 8 years ago
@ Carpetburn

I think the difference between the support staff from UKOnline and Sky is due to the numbers of support - 1.8million with Sky, compared to 46,000 with UKonline and off course Sky's BB call centre can be classed as in it's infancy as such. You'd think both companies would perhaps learn from each other.
Posted by CARPETBURN over 8 years ago
YOu could be right about numbers involved CaptainW, at the end of the day though all i care about is the phone gets answered quick and most of the time the person you speak to listens, is professional and fixes issues, no ISP is perfect of course, but letting some of the so called support people in Tiscali near sky or ukonline will totally destroy things.
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