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BT suffers another exchange break-in
Thursday 25 September 2008 13:54:30 by John Hunt

BT have suffered a second break in this month at another London telephone exchange, this time Stepney Green in East London, causing an outage to 21CN services in the area. Earlier in September, the Mayfair exchange suffered a similar break where various kit was stolen.

The outage is believed to affect ISPs taking WBMC services in the London Docklands area and Andrews & Arnold (AAISP), an ISP who provide services using the new 21CN products, are seeing a loss of service to these customers.

"I am writing to let you know that we have had a break-in at our Stepney Green Exchange and it will have an affect on your WBC/WBMC network.

I do not have too many details at present, other than the police are involved and are currently carrying out their investigations.

Please be assured that we are doing everything we can to replace the missing hardware and bring you back into service.

There will be a briefing published shortly with more information on it."

BT statement posted on AAISP status page

There is at this time, no estimated time for service to be restored. We would hope that BT will be re-evaluating the security at its telephone exchanges which appear to be being targeted for the high value equipment inside.

Update 14:20
Andrews & Arnold have confirmed that service has been restored to its customers. A further update from BT was released that gave a bit more detail.

"Preliminary investigation suggests that at, 03.44 GMT on 25th September, Stepney Green Exchange in London experienced a suspected breach of security, involving physical break in. This resulted in the theft of 9 network cards and caused service failures on 21C WBC Broadband services for a number of BT customers.

Police, and BT investigation teams, are on site at present.

Restoration of service is dependant on the conclusion of current police investigation on site, the arrival of replacement cards, and the assessment of any further technical damage to the equipment and connections.

BT very much regret and sincerely apologise for the impact of this event and we wish to assure you that we are doing all we possibly can to implement appropriate remedies to ensure both full restoration of service and protect resilience for our customers and services."

Further BT Statement

Comments

Posted by chrysalis over 8 years ago
looks like BT need to invest in some security.
Posted by Going_Digital over 8 years ago
BT don't own their buildings any more, they sold them to Telereal. So they may have to fight with the building owner to improve the building security.
Posted by John_Gray over 8 years ago
Doesn't seem that the 21st Century Network is any more resilient that the 20th!

And for heaven's sake: "it will have an Affect on your WBC/WBMC network"...
Posted by c_j_ over 8 years ago
Is there much demand for DSLAMs (MSANs?) down the sunday market?

Are the BT cards going missing the kind of thing that might be of interest to an unprincipled LLU ISP who was a bit stuck for cash?

Is this the modern equivalent of stealing DRAM cards?
Posted by CARPETBURN over 8 years ago
quote"We would hope that BT will be re-evaluating the security at its telephone exchanges which appear to be being targeted for the high value equipment inside."

LMFAO <<< nothing else needs to be said
Posted by AndrueC over 8 years ago
@c_j:Yeah I was wondering that. Who is buying these cards?
Posted by chrysalis over 8 years ago
on the aaisp blog page, there was a further 21cn outage unexplained by BT.
Posted by ruskin0 over 8 years ago
" BT Investigation Team " my goodness no police needed there, thats the robbers in the s**t now.

Incidently does this type of thing happen to any other ISP's.
Posted by Dawn_Falcon over 8 years ago
Yes, NTL cabinets get robbed on a fairly regular basis. The culprits goal there is known though - its to supply the cable modem cloners.
Posted by wurlitzerwilly over 8 years ago
Prolly nothing to do with selling parts on.
More likely hostile interest by competitors, or maybe someone's setting up a rival exchange. :-)
Posted by chrysalis over 8 years ago
or someone who got pi**** off with BT faults and expensive engineers taking personal revenge. BT has a lot of dissatisfied customers.
Posted by CARPETBURN over 8 years ago
quote"More likely hostile interest by competitors, or maybe someone's setting up a rival exchange. :-)"

The aliens are coming and we didnt go to the moon either
Posted by PeteK over 8 years ago
I suspect its not the Alcatel MSANs that are being borrowed but the Cisco CRS cards which do hold substantial value on re-sale.

In fact if anyone knows where there are any for sale ......
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