BT have suffered a second break in this month at another London telephone exchange, this time Stepney Green in East London, causing an outage to 21CN services in the area. Earlier in September, the Mayfair exchange suffered a similar break where various kit was stolen.
The outage is believed to affect ISPs taking WBMC services in the London Docklands area and Andrews & Arnold (AAISP), an ISP who provide services using the new 21CN products, are seeing a loss of service to these customers.
"I am writing to let you know that we have had a break-in at our Stepney Green Exchange and it will have an affect on your WBC/WBMC network.
I do not have too many details at present, other than the police are involved and are currently carrying out their investigations.
Please be assured that we are doing everything we can to replace the missing hardware and bring you back into service.
There will be a briefing published shortly with more information on it."BT statement posted on AAISP status page
There is at this time, no estimated time for service to be restored. We would hope that BT will be re-evaluating the security at its telephone exchanges which appear to be being targeted for the high value equipment inside.
Andrews & Arnold have confirmed that service has been restored to its customers. A further update from BT was released that gave a bit more detail.
"Preliminary investigation suggests that at, 03.44 GMT on 25th September, Stepney Green Exchange in London experienced a suspected breach of security, involving physical break in. This resulted in the theft of 9 network cards and caused service failures on 21C WBC Broadband services for a number of BT customers.
Police, and BT investigation teams, are on site at present.
Restoration of service is dependant on the conclusion of current police investigation on site, the arrival of replacement cards, and the assessment of any further technical damage to the equipment and connections.
BT very much regret and sincerely apologise for the impact of this event and we wish to assure you that we are doing all we possibly can to implement appropriate remedies to ensure both full restoration of service and protect resilience for our customers and services."Further BT Statement