Niche ISP Andrews & Arnold (AAISP) and one of the first trialists of the ADSL2+ product from BT Wholesale has had to delay its final launch for over two weeks now due to a problem with BT Wholesale systems dealing with the company's name. A&A as the company is frequently referred to, has the '&' ampersand character and BT's XML ordering interface appears not to support this, a rather basic XML error. A&A have apparently asked BT if they could represent the company using the word "and" instead to work around the issue, but so far they have been unable to come to a solution.
"We are working with BT and we hope this will be resolved soon. We expect to launch our ADSL2+ offerings during September along with a new website and tariffs. It is crazy something as simple as our company name is causing such a delay!"Adrian Kennard (Director), AAISP
"We are experiencing some XML issues during the ordering process but are working closely with Andrews & Arnold to resolve this issue as soon as possible."BT Wholesale Spokesman
The author ironically notes that he made a similar error in the past when writing the RSS feed for the old ADSLguide.org.uk website (which resulted in errors if a news item had an ampersand in its title), but in defence points out he is not a programmer by trade ;)