The Be Home Monitor service which was based around a wireless IP Network Camera and a small key fob that you could use to arm the system looks set to go through a bumpy patch. Subscribers to the £5 a month service should have received the following letter by now:
"Dear Be member,
We hope that you have been enjoying your Be Home Monitor and the great benefits that the product and service have provided. Unfortunately, we need to inform you that this service is going to be withdrawn. The Be Home Monitor Service will end on 18th September 2008. This is when the contract with our partner who provides the service comes to an end.
We are looking into several options as alternatives and we will come back to you via email on the 20th August 2008 with an update.
The Be Team "Letter from Be Team
It looks like the contract for the running of the service is up for renegotiation and that things may not have gone too well. Hopefully further information will be available by 20th August.
Most IP network cameras can run without the need for any external service by having a small web server built into them. If the camera on the Be service has this ability then all is not lost, and many models allow you to programme email alerts into the camera directly. Where people will stand legally with respect to Be ceasing the service less than a year after starting, particularly in view of the £150 cost of the camera remains to be seen, fingers crossed an alternative solution that can use the current hardware will emerge.
Interestingly another service that made use of SMS messaging is closing down, and that is SMS alerts from Twitter. So it may be the cost of the 100 SMS and 10 MMS messages added to the other costs of the Home Monitor Service make it unattractive to the company running this side of things.
Update Tuesday 19th August: Be has issued a short update prior to the full update for members due on 20th August.
We just wanted to let you know more about the withdrawal of the Be Home Monitor service.
Unfortunately, the contract with our supplier has ended and we are now looking into alternatives and the best possible next steps for the service.
We are working to get as much information as possible together on the next steps for all of our members that use the Home Monitor service. We will be able to provide you with a further update on the situation on Wednesday 20 August after we have communicated with members.
In the meantime, if you have any queries, please contact Ben Matthews (Hotwire PR – Be’s PR agency) at Ben.Matthews@hotwirepr.com.
We will continue to provide a premium broadband experience to our members, as this core service will not be affected by this issue.
Many thanks for your understanding in this matter and we will resolve any issues as soon as possible.
The Be Team"Statement from Be on Home Monitor Service