Carphone Warehouse has signed the recently announced Memorandum of Understanding with the The Department for Business, Enterprise & Regulatory Reform. Interestingly though TalkTalk has issued a press statement that it will strive to protect customers' rights to freedom of use of the Internet.
"It is not our job to tell customers what they should or shouldn’t be doing but we believe it is in their interests to warn them that they are being accused of wrongdoing. We will not divulge a customer’s details or disconnect them on the say so of the content industry, but we will work with rights holders to develop a sensible and legal approach founded on protecting consumer rights and privacy."Charles Dunstone, CEO, The Carphone Warehouse Group
Protecting the rights of customers is important, but if it can be proven that a customer is carrying out illegal activity using a broadband connection any provider that defends a customer in that situation would probably find themselves in court too. Talk Talk seems to be asserting simply that it will respect customers privacy and not reveal identities to external parties without the normal legal processes. The new memorandum with the BPI means that the BPI does not find out exactly who has received the warning letter, as the ISP does not pass on any details, but simply cross references the data supplied against its own customer database.