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Virgin Media adds 88,400 cable broadband customers in last quarter
Thursday 08 May 2008 11:00:01 by Andrew Ferguson

Virgin Media, while not expanding the coverage of its cable network, is still managing to sign-up customers with 88,400 additions to its cable broadband packages and some 36,800 TV connections added in the quarter ending 31st March 2008.

"Our first quarter results represent another solid operational performance. In particular, churn continued to decline, reflecting the emphasis that we have placed on this area. Our results demonstrate that our customers are continuing to respond positively to our compelling consumer propositions. We remain focused on leading in next generation broadband and redefining the TV experience through on-demand. With our focus on customer value, reducing churn and stabilizing ARPU, we are well positioned for growth."

Neil Berkett, Chief Executive Officer of Virgin Media

The news is not all brilliant as the Virgin Media ADSL service lost some 7,800 subscribers and looking at the comments from customers, appears to suffer from a lack of investment.

For Virgin Media the future is firmly pinned on the hope that its 50Mbps cable broadband package will appeal to sufficient numbers of customers to make the investment worthwhile. Virgin Media, when it was NTL and Telewest, was always competing with BT Retail who were generally fairly easy to beat on price. The rise of high-speed ADSL2+ at a price point that undercuts the faster Virgin Media packages presents a real challenge. 50Mbps broadband will appeal, but will the price premium above the current 20Mbps product appeal to more than 5 or 10% of customers. Currently something like 25% of cable customers opt for the 20Mbps service at £37 a month.

Further competition with fledgling fibre to the home services offering 100Mbps connections on the way. So how the big two in the form of BT Retail and Virgin Media respond as 2008 develops will be interesting.

Comments

Posted by keith_thfc over 9 years ago
"Our results demonstrate that our customers are continuing to respond positively to our compelling consumer propositions"

I ran this through Bable Fish translator to get the real meaning:

"Our results demonstrate that our customers are continuing to be fooled by our promises of a service we have no intention of delivering, facilitated by the cunning way we lock everyone into long term contracts"
Posted by c_j_ over 9 years ago
"compelling customer proposition"
=
"We at Virgin have found customers who are willing to pay Virgin for detailed records of all your surfing, so you're compelled by our recently revised Ts+Cs to accept that we can do it".

http://www.ispreview.co.uk/news/EkEppyElZuZWRDfyCz.html

Posted by herdwick over 9 years ago
88,400 per quarter is a bit feeble when you have half the country covered. Its about half the *monthly* number of LLU connections for example.

Similarly their 3.5m cable broadband customer number is a bit poor as half the broadband users in cable areas are choosing ADSL instead.
Posted by Dawn_Falcon over 9 years ago
In terms of market share, they're losing some.
That's the real figure to follow.
Posted by hoodamanny over 9 years ago
Lets see, they charge people premium rate for telephone support, they sell your details to 3rd parties and they have a status page that doesn't update..

It just takes 1 major fault and suddenly people will realise how crappy they are, and switch. What this does prove is that people are like lemmings and will follow anything that is flashed in their face enough. See carphone warehouse for another example
Posted by comnut over 9 years ago
AAAARGGHH!! How D U M B are some of you?? you obviously do not have virgin, or have not bothered to look at ALL the leaflets , massive web support, all FREE...

If you are on virgin phone, call 151 FREE..
If not, call 0845 454 1111 from any other phone line. (local call cost)

you can also call FREE 0800 561 0061 to check if problems are being taken care of...

90% of people do not know techcnical stuff, so their problems can be helped by the above numbers...

If you have a very technical query, are you not smart enough to use the internet help???
Posted by comnut over 9 years ago
Just got my new copy of PCPRO (July 2008 - 'date fixed' so it stays on the shelf at the shop for longer...)

- reason for mention, Jon Honeyball(last page comment) talks TRUTH about ISPs, and why they are ALL doing it, from the start....
Posted by comnut over 9 years ago
Quote:
"the prof. side grew up paying 1000's to BT for kilostream. full speed everything. enormous price, and a guy in a suit turned up at 3am to fix any problem. ISPs then charged even more for onward connectivity...


with ADSL, everyone got a slice of this pie... and then you have to remember some history - the pricing model for UK was never set on the basis of a workable business model - help consisted of reading the UNIX helpfiles, like KA9Q...
Posted by comnut over 9 years ago
Today, you have all this cheap stuff, getting almost everywhere... Unfortunately, the business model is entirely screwed....

It only works because most don't use it, most of the time.. if everyone downloaded the same thing at the same time, not only would it 'die' but all the connected ones..
Basically, all the ISP are doing it on the cheap, locked into a price war where quality is far down the list..."

Posted by comnut over 9 years ago
and now, with the BBC Iplayer, they cannot blame the pirates, for contention caused outages

yes, that ugly C word, that many ISPs tried to remove from their dictionaries...


Posted by Dawn_Falcon over 9 years ago
Comnut - there's no real choice with BT's pricings
Posted by Links over 9 years ago
It's nothing to do with lack of investment! Virgin just doesn't care about its ADSL customers.

Virgin's online chat support admitted they oouldn't give me back the ADSL speeds I used to enjoy before pre NTL days.

I get between 4 and 5mbps during the night!! I used to get that 24/7. I'm not capped.

"virgin - Its more than likely congestion on the line im sorry.
me - so slow speeds are due to too many customers per bandwidth.
virgin - Im afraid so.
me - why don't you sort it out then.
virgin - sorry i cant help more.

Argghhh!!!
Posted by comnut over 9 years ago
BT??? what idiot chooses BT??? (unless you mean what BT charges the ISPs) - you have noticed that BT's price goes up after a few months, making it much more than other ISPs?? and please read the article - it says that ALL ADSL is based a *flawed* principle...
Posted by comnut over 9 years ago
You will be saying next that your local supermarket does not care about 'regular customers' on match days!!! - If there are *only* 20 tills, and 20,000 people trying to be served, what do you think will happen???? It does not take just 5 mins to make a whole new till, even though the manager would love to do it!!

And when it is NOT busy, what do you use to pay for all this???


HEyyy - we ALL would like to get back to 5 years ago - less unruly teenagers, less traffic, less idiots on the internet, and FAST 2Mbps!!! :)

Posted by carolinenational over 9 years ago
Does anyone have experience of mobile broadband coverage in Cornwall? I travel down their regularly and am thinking about signing up with a mobile broadband provider but have heard coverage can be poor in some rural areas. I’ve been looking at various different mobile broadband providers here: http://www.broadband-expert.co.uk/broadband/mobile and am leaning towards Vodafone.



Any advice would be great. I don’t want to sign up and find I’m paying for a product that doesn’t work!
Posted by chrysalis over 9 years ago
VM is actually expanding its coverage but is not making noises about it in public, this has been confirmed by a VM staff member on another site and I have witnessed it as my sisters street recently got broadband enabled by VM.
Posted by CARPETBURN over 9 years ago
I think we all know their customer numbers have increased due to the fancy advertising and cleverly thought out leaflets they continually drop through all our front doors... It certainly isnt because the service is superior to anything else out there.
Posted by comnut over 9 years ago
see links's comment... I think if you phone the CS of many other big ISPs, you will get an indian saying
"have you reatarted the modem?"
"have you restarted windows??"
"try ringing this number"(for about the 10th time, different number again!!)

take your pick, do you want a guy who has been deserted by his CS colleagues,(indian festival time!!)

- or a nice voice to chat to???

-just like heavy motorway traffic at peak time, there is NO avoiding it!!!!
Posted by comnut over 9 years ago
Have you seen the latest (July 2008) PCPRO??

Look inside the back page, where Jon Honeyball tells the REAL story...

Cheap ADSL (the less than 500 a month one!!!) is based on an entirely screwed business model - It ONLY works because most people DO NOT use it all the time...

- and the FUPs etc, are just the company trying to keep it working!
Posted by CARPETBURN over 9 years ago
Errr
1 Didnt Virgin use or still use indian call centres for certain things???
2 My pick ill take free phone support, in england with a service not throttled at peak times.

quote"It ONLY works because most people DO NOT use it all the time..."

I must be the only one ever using my service then as they have not throttled it or capped it.

You have alot of work ahead of you to defend virgin media hehe
Posted by comnut over 9 years ago
obviously you have not tried it(as a VM user!!) lately!! like a lot people here....
Posted by comnut over 9 years ago
obviously you have not tried it(as a VM user!!) lately!! like a lot people here....
Posted by comnut over 9 years ago
try reading the article, then you will know what I mean.... What ISP are you using then?? one of the small ones, that does not have a HUGE customer list, so can easily manage demand? and is only available to a small part of the country, as I found when I tried to get it....
Posted by CARPETBURN over 9 years ago
^^^ I assume that last comment is aimed at me, ill address all the questions..
Ukonline
Small company errrr No lol
manage demand, i can only assume they can
small part of the country, no not really, its available in various areas of the country and in several areas virgin cable is not
Virgin cable has become a joke 37 quid for a imaginary 20Mb service i feel sorry for the sheep that fell for their slick advertising.
Posted by comnut over 9 years ago
oooo looks like I hit a sensitive spot! :D Do note it was only a question... :)

Hmm, it was bought by easynet, that was then bought by guess who...

and look at http://www.ispreview.co.uk/review/top10.php - it's not there...(bottom is entanet, with 92000 suscribers)

I am sure ukonline would love to get a lot more ...




Posted by comnut over 9 years ago
-how about the 'imaginary' ADSL2+ up to 22 Mbps service that ukonline were offering??
http://www.thinkbroadband.com/news/3018-spring-sale-over-at-uk-online.html
(now downgraded to 16M I see...)
£37??? OLD news... now £10 for 3 months, then £20...
http://allyours.virginmedia.com/html/internet/bb_deal_size_xl.html
Unless you want to add the £11 a month for Unlimited weekend UK landline calls - how much do you pay BT for this??
Posted by CARPETBURN over 9 years ago
Sigh here we go ill take this slow for you...

quote"and look at http://www.ispreview.co.uk/review/top10.php - it's not there...(bottom is entanet, with 92000 suscribers)

I am sure ukonline would love to get a lot more ..."

Thats ENTANET not EASYNET. Are you blind or stupid? Sky are at number 5 they own easynet... got it? No didnt think so!
Posted by CARPETBURN over 9 years ago
quote"-how about the 'imaginary' ADSL2+ up to 22 Mbps service that ukonline were offering??"

Nothing imaginary about it, im subbed to the upto 22Mb service and can push my line to 20Mb thanks for the concern though.
Posted by CARPETBURN over 9 years ago
quote "£37??? OLD news... now £10 for 3 months, then £20...
http://allyours.virginmedia.com/html/internet/bb_deal_size_xl.html"

Yes well done, thats for a PHONE and BROADBAND package, now go and investigate what just 20Mb broadband costs on its own.... Seriously try to learn to read, i can understand though how a package price and terms like ENTANET and EASYNET would look the same to someone of your intellect though.
Posted by CARPETBURN over 9 years ago
EASYNET AND UKONLINE = SKY OWNED
Posted by comnut over 9 years ago
Are *YOU* blind?? check my post again...
- and again HOW MUCH do you pay for your telephone?? Unlimited wknd UK landline calls, that is?

My source is http://en.wikipedia.org/wiki/UK_Online

"Network provider Easynet acquired the company in 1996."

I left out the SKY bit, as actually there seems to be a question about it..
"There was talk of UK Online possibly being phased out but they continue to increase custom and are seeing a rise in new orders. UK Online continue to exist as a separate entity from Sky Broadband."
- I do not see any reference to SKY on the UKonline website...
Posted by comnut over 9 years ago
erm, if it is owned by SKY, you would be able to get this offer!
http://packages.sky.com/speak/

where is it on the easynet or ukonline site??

I would guess UKonline is only 'part of SKY' as bulldog, nildram, are a part of Cable&wireless, pipex & tiscali..

The ONLY reason for mentioning 'number 10' was its position, nothing else, except for the lack of the word 'ukonline' anywhere(its only a 'footnote' most places).. so tell me, why are you not an easynet or sky customer, if you love em so much??

Only positive thing I guess, is not getting an indian, when you phone support..
Posted by comnut over 9 years ago
oh yes, links...
http://www.samknows.com/broadband/llu-operator/easynet
http://www.ispreview.co.uk/cgi-stuff/listman/listings/
Posted by CARPETBURN over 9 years ago
quote"- I do not see any reference to SKY on the UKonline website... "

Like i said you are a bit dim.....
http://www.ukonline.net/about/?sso_auth=0
halfway down quote"Acquired in 2005 by the British Sky Broadcasting group, which has a total market capitalisation in excess of £9bn."

Always best to click on an ABOUT US link to find out ABOUT a company LMFAO, not that you have the sense to realise that.
Posted by CARPETBURN over 9 years ago
As to what i pay for my phone, that would be 11 quid a month rental and my broadband is 25 quid... If i subbed to virgin and wanted it cheaper id have to take a bundle deal. (20Mb broadband on ITS OWN nothing else is £37)... Dont make me prove that also. (CONTINUED)
Posted by CARPETBURN over 9 years ago
I dont want throttled broadband so thats out... I dont want one of their mobiles that die with a sudden downpoor of rain so nope thanks..... cable TV... why would i want to pay them for that when they lost sky one months ago, and as for their phone, lol again no thanks, limits the broadband choice and even me hating BT i know with a BT line i can get cheaper calls with other providers prefix calling services on it so virgin naaaaah thanks its poop
Posted by CARPETBURN over 9 years ago
Oh and the sky offer you mentioned means you have to be a sky subscriber with their TV or phone, again something i dont want, i have no desire for pay TV and no desire to give phone line control over to anyone.... Ill give you credit though you could make a good salesman, plenty of idiots out there.
Posted by comnut over 9 years ago
I see you are still too busy arguing stupidly, to see any sense...

£11 a month? just what I pay, for unlimited calls.. and that is without TV or mobile!!
I DID say ukonline was bought by SKY - but it is NOT the same company! - If it was, you would be able to switch to the SKY package easily... I never said WHAT package...
and I have far better things to do with my time, other than search deeply for facts, as some one so 'retentive' as you does...
Posted by comnut over 9 years ago
NO, I am NOT saying virgin is great - If you had been paying attention, I said ALL ADSL is based on bad principles, it CANNOT deliver 100%, BY DESIGN.. It is only nitpickers, and idiotic people like you, who do not know the real facts...

It is only those that have a SMALL subscriber list(I am using ISPREVIEW for this, that shows http://www.enta.net/ to have only 92,000 suscribers) that do not have to worry about too many people downloading too much stuff for the ISP to afford their bandwidth bills.. If UKONLINE gets too popular, then it may have to raise its prices, or lower its limits!! :O
Posted by comnut over 9 years ago
and just because SKY have a bigger number, it is very childish to expect UKONLINE subscribers make up a large part of this figure!!

http://www.thinkbroadband.com/isp/compare.html?isp_4=1&isp_86=1&isp_20=1&isp_21=1&isp_23=1&isp_24=1&commit=Compare

note that SKY & UKonline have different figures, as do O2 and BE (the 'same' company??) & and also Tiscali & pipex (the 'same' company??)
Posted by CARPETBURN over 9 years ago
1) I fail to even see why you keeping blabbering about entanet... As for them not worrying they already throttle so thats flawed
2) Sky phone, broadband or whatever deals are bundled deals, maybe you didnt pay attention when i said i dont want their tele and i dont want them to control my phone.
3) Unless you can show how many sub to Ukonline your whole gibbering nonsense is flawed.
4) Cant Deliver 100%??? my provider does that fine thankyou
Posted by comnut over 9 years ago
ROFL ROFL... still bleating on about random effing things then??? :):)
The amount you talk about it, YOU must be a sky salesman!!!

I can see you know fcuking nothing, not even what you lovely ISP can or cannot do!
Posted by CARPETBURN over 9 years ago
1) Question not answered, shall i be as simple and dim witted as you and claim you are trying to flog enta services??
2) Me a Sky sales Man.... Errr really is that why i dont want their TV or their Phone services huh?
3) Yea I know nothing at all... Now jog on back to your slow connection. They say people get what they deserve, I bet your connection speed reflects that huh?
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