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New migration code of practice on its way in March 2008
Friday 07 March 2008 13:05:45 by Andrew Ferguson

The monthly update from the Office of the Telecoms Adjudicator is much more than just an update on the number of unbundled lines in the UK, which incidentally sits at 4,086,000 at the end of February 2008.

This update features detail on what the Migrations Programme Board has been up to, with the key points being:

  • All LLU communications providers are using the EMP platform, which means they have a common set of functionality. One upshot of this is the increase in providers offering new line installations.
  • Cease orders are happening faster, they used to have a lead time of 10 days, this is down to three days. The result is that an incoming tenant/owner of a property is less likely to get the tag on line problems.
  • Simultaneous provides which combine the provision of a phone service and broadband such that they should happen on the same day should in theory work better now. The industry is now expected to make greater use of these, and if experience is anything to go by sales/support staff need to be trained to deal with this area.
  • Flexi-Cease is a development being worked on that should see cease lead times reduced to 'zero', and after delays is expected in July 2008.
  • A new migrations code of practice has been developed and is to be launched in March 2008. The new code is expected to be a definitive guide for all migrations and home mover processes.

As soon as we have access to the new code of practice you can be sure we will be reading it closely to determine what the providers will be obligated to do and explain it in terms that remove as much industry speak as possible.

Comments

Posted by michealfreeman over 9 years ago
very informative note having just waited some 14 to change provider
Posted by Khan over 9 years ago
will this mean ukonline can finally let me migrate to another isp? last year i tried to migrate to a non-LLU based isp and i was issued a mac code which was registering as invalid for the new isp. eventually a ukonline technician phoned me and apologized and said the only way to migrate was if they cancelled my service altogether. that meant no internet for at lest 14 days. i gave up and stuck with ukonline... so will things be better now for migration?
Posted by andrew (Favicon staff member) over 9 years ago
This may have been the new ISP's fault, migrations off of shared LLU have existed for a long time. BUT providers sometimes get confused over the slightly different format and reject them without checking with BT Wholesale.
Posted by arnibabes over 9 years ago
I cannot leave btinternet,because them want approx,£300,before I can change ISP`s.
They change my contract every time they do some sort of change the bt. yahoo service.
I`ve been with BT for YEARS, I`am to scared to leave, as a 70 year old pensioner, Ican not afford there cancelltion charges.
Regards, Arnibabes
Posted by pr100 over 9 years ago
If BT are trying to hold your MAC to ransom, they are acting improperly under Ofcom's current migration code of practice. You do not have to pay any disputed amount and BT cannot withhold your MAC if you do refuse to pay. They do however have the right to pursue you, through the courts if necessary, for any monies they believe you owe them.

Simon
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