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Fast4 hits the market with £9.98 ADSL2+ product
Wednesday 05 March 2008 14:14:04 by Andrew Ferguson

Fast4 has launched a range of ADSL2+ products varying in price from £9.98 to £24.95. These are based around the wholesale ASDL2+ service from Murphx which is believed to be available on some 800 of the larger exchanges out of a potential 5500 in the UK.

The baseline product comes with a 1GB usage allowance and extra usage costs £1-£2 per GB depending on how much extra is purchased. A bit worrying though is the difficulty we had in finding out the cost for going over the data usage allowances, which Mark at ISPreview.co.uk has also had. The other products carry a 15GB and 30GB data allowance, before signing up it is essential that people check with any service provider whether an allowance just counts the downstream traffic or is the sum of upstream and downstream traffic.

The comment "Obviously the speeds are very dependant on the quality of the customer’s telephone line and the distance they are from their local exchange but everyone should see a massive lift on their current service speeds" as quoted in the ISPreview needs to be qualified, as ADSL2+ on lines that only manage 0.5Mbps to 1Mbps with an up to 8Mbps ADSL product may only see a marginal improvement, for those with ADSL speeds in excess of 3Mbps the improvements will be much larger.

Comments

Posted by AndrueC over 9 years ago
1GB usage allowance? Lol! No-one is going to get anything useful for £10 then :)
Posted by CARPETBURN over 9 years ago
I think its more important the charges for going over you limits are found out. Many could indeed manage with 1Gig there are still people that use the net for the odd email and maybe the odd bit of shopping and nothing else only a couple of times a week. They are not the only company that offer a 1Gig capped product, so to suggest that is stupid means many other ISPs must be stupid. The most important thing from this story what i can see is maybe hidden charges and lack of detail in pricing.
Posted by AndrueC over 9 years ago
Their website is quite clearly designed to attract people that want the higher speed. No-one who wants to take advantage of ADSL2+ is going to be able to stay within 1GB.

Heck - for anyone to stay within that is an achievement in this day and age. Despite being an advocate of the '10% of people are using 90% of the bandwidth' argument even I would be amazed if many people used less than 1GB.

Looks to me like as usual you are just trying to be argumentative. This is an eye-catching headline deal that is of next to no use to the people it is aimed at.
Posted by herdwick over 9 years ago
£10/month with 1GB inclusive and £1/GB thereafter could work quite well for those using less than 10 GB/month or with a variable use.

Metronet's £11.75 per month with 300MB inclusive was popular.
Posted by CARPETBURN over 9 years ago
quote "Their website is quite clearly designed to attract people that want the higher speed. No-one who wants to take advantage of ADSL2+ is going to be able to stay within 1GB."
That is a stupid assumption, Newnet a very popular and very good provider also offer a 24Mb adsl2+ service to some that only includes 1gig... Are you saying they are terrible also because of that? Im sure many will disagree with you. As herdwick points out for the low use customer a package like this could be ideal.
Posted by CARPETBURN over 9 years ago
quote"Looks to me like as usual you are just trying to be argumentative. This is an eye-catching headline deal that is of next to no use to the people it is aimed at."

Looks to me like you didnt have a clue about existing very similar products out there already.
Posted by Chesta over 9 years ago
faster speeds = typically more usage
more usage = increased bandwidth requirement
increased bandwidth requirements to make use of apparent higher speeds = a need for more than 1GB per month.

Therefore... I see no appeal for the £10 service here.
Posted by Chesta over 9 years ago
Furthermore -

"New subscribers will have to pay a £47.00 activation fee but also get a free USB modem"

The activation is paid to BT to connect the service.

USB Modems are typically not suitable for ADSL MAX or ADSL 2 services... Ethernet routers would be most suitable to provide stable connections.
Posted by pje1979 over 9 years ago
Well if I go a small way through the sign up process it says I can get 24 Mbps but I don't really believe that. How do I find out if Murphx have unbundled my exchange? There is no mention of Murphx on Sam Knows.
Posted by SamC over 9 years ago
I think you'll find that MurphX are not actually the original wholesale provider - I'd suspect it's based on C&W's network (i.e. the old Bulldog network). They've recently revised their wholesale products and cover about 800 exchanges (yes, I know my site only lists 700...), so this certainly makes sense.
Posted by pje1979 over 9 years ago
OK, thanks Sam, well my exchange is enabled by C&W so it seem they were telling the truth. Their top package only allows 30GB of transfer though so it's not really for me. What's the point of having a 24Mb connection if you can only download 30GB/month?
Posted by mitchja over 9 years ago
Intresting though how their web site lets you sign up even when ADSL2+ isnt available in your exchange and doesn't even make any kind of comment telling you you cant get those speeds....thats really not good
Posted by chrysalis over 9 years ago
Its another isp aimed to mislead customers, the comments I fully agree with high speed and low usage do not go together. To me it looks like they aiming to catch people out when they overuse their connection and then get hit with unexpected charges.
Posted by CARPETBURN over 9 years ago
On the one hand i agree small cap and fast speeds do not go together for many, on the other Newnet have offered a 1gig cap 24Mb service for a while, which must be resonably successful as im sure when that came about or shortly after there was also a story on here about them unbundling to more exchanges (cant be bothered to search the previous news at the moment). The sneaky part it would seem with Fast4 is as the story and chrysalis points out.... How much extra will they charge if you go over your limit? If i were considering them id certainly want that information first.
Posted by Dawn_Falcon over 9 years ago
Carpet - well sure. By the time people go over the cap you're making a considerable amount mor per customer.

The difference with the old Metronet services was, as I recall, that the cost had a cap slightly higher than most of their competitors, so it was actually useful for people with low or erratic usage without the potential to cost a vast amount.
Posted by CARPETBURN over 9 years ago
Can anyone, anywhere on their website find the charges per extra gig on the 24Mb services??? Ive had a quick look and couldnt spot them, im pretty sure if they dont qutoe a price for something but charge people extra that is illegal.... I suspect this is not the last we have heard about this story and fast4.
Posted by chrysalis over 9 years ago
they will quote a price of course but it wont be in large print.
Posted by CARPETBURN over 9 years ago
quote"they will quote a price of course but it wont be in large print."

Even looking through what little small print there is when i looked it doesnt seem to be quoted. (unless they have now updated it).
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