Fast4 is a broadband provider that due to its size does not surface on the news radar very often, but ISPreview.co.uk is following this developing item which revolves around the problems Fast4 say they are having in obtaining migration authorisation codes from its wholesale supplier EurISP.
This issue arose when Fast4 requested the codes for all its customers provisioned via the EurISP wholesale service. Apparently the problems started 15 days ago when it is thought that a series of problems in obtaining the migration authorisation codes has created the dispute that is ongoing at this time.
For providers dealing with end-users they must provide two methods for obtaining a MAC, but it is not clear if this requirement applies to wholesale providers. Certainly it would make sense for any wholesale provider to have an alternate system available.
One of the reasons for the new migration rules was the problems E7even had with its wholesale providers which was mentioned by Ofcom back in December 2006. This current situation suggests that there may be scope for additions to the rules to govern bulk migrations and with the wide variety of wholesale broadband platforms available perhaps Ofcom should require retail providers to inform end-users of changes to the platform they are connected to. As it stands at present a provider who has a customer on a wholesale line rental and broadband deal could easily move customers to a full LLU solution, which currently can be an expensive and time consuming product to migrate away from at a later date.