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Problems arise between Fast4 and EurISP over migrations
Friday 15 February 2008 14:07:07 by Andrew Ferguson

Fast4 is a broadband provider that due to its size does not surface on the news radar very often, but ISPreview.co.uk is following this developing item which revolves around the problems Fast4 say they are having in obtaining migration authorisation codes from its wholesale supplier EurISP.

This issue arose when Fast4 requested the codes for all its customers provisioned via the EurISP wholesale service. Apparently the problems started 15 days ago when it is thought that a series of problems in obtaining the migration authorisation codes has created the dispute that is ongoing at this time.

For providers dealing with end-users they must provide two methods for obtaining a MAC, but it is not clear if this requirement applies to wholesale providers. Certainly it would make sense for any wholesale provider to have an alternate system available.

One of the reasons for the new migration rules was the problems E7even had with its wholesale providers which was mentioned by Ofcom back in December 2006. This current situation suggests that there may be scope for additions to the rules to govern bulk migrations and with the wide variety of wholesale broadband platforms available perhaps Ofcom should require retail providers to inform end-users of changes to the platform they are connected to. As it stands at present a provider who has a customer on a wholesale line rental and broadband deal could easily move customers to a full LLU solution, which currently can be an expensive and time consuming product to migrate away from at a later date.

Comments

Posted by normcall over 9 years ago
Similar to AOL then
AOL have been doing this for a while now.
Not a word to anyone until we suddenly found disconnections happening.
Seems to have settled now, but did cause a lot of consternation at the time.
Of course, if anyone wants to leave, it's a lot more expensive. Not a bad cunning plan if you think about it!
Posted by CARPETBURN over 9 years ago
quote" As it stands at present a provider who has a customer on a wholesale line rental and broadband deal could easily move customers to a full LLU solution, which currently can be an expensive and time consuming product to migrate away from at a later date."

Nothing new, just look at Pipex and Tiscali and whats been happening. No notice given there either... Think ill reserve judgement on this fast4 story though sounds like both them and EurISP technically to some degree are in the wrong.
Posted by arundel over 9 years ago
Doesn't surprise me, from what I've heard about EurISP it seems like a very shady outfit.
Posted by lmschuffer over 9 years ago
My understanding is that to migrate away from a full LLU means paying BT £125 to reconnect to it's network.
Surely it can't be legal for your ISP to move you to full LLU without your permission unless they will pay the £125 to BT for the reconnect !.
Posted by Dawn_Falcon over 9 years ago
lmschuffer - Quite, and now you understand why I call it slamming.
Posted by MCM999 over 9 years ago
BT have stated that the reconenction charge of £125 has in most cases been levied in error and blames the situation on its IT system. It said: "For most customers there is no problem coming back to BT and it shouldn’t cost them anything. Where a working line exists our intention is that reconnection should be free - but a charge of £125 applies where we have to involve an engineer." (http://www.theregister.co.uk/2008/02/06/llu_bt_tiscali_ofcom/)
Posted by Dawn_Falcon over 9 years ago
MCM999, in the seven cases I've been involved in, there have been eleven (11) engineer callout charges, including three to one woman who never had an engineer call AT ALL (I know, I was there each time...), and is still waiting for this to be resolved (and is without a line) eighteen months later.
Posted by MCM999 over 9 years ago
DF Are you saying that BT are refusing to reconnect a line that was initially supplied by them? What was the purpose of the engineer call outs, do you know? If the line was working at the time of the switch the only work involved should be removing the tie pair to the LLU MSAN/DSLAM for which BT say there is no charge and therefore there should be no grounds for any charge by BT.
Posted by Dawn_Falcon over 9 years ago
MCM999 - I am saying that those charged have been levied, I have seen the bill in each case.
Posted by CARPETBURN over 9 years ago
Doesnt shock me where BT are concerned stuff like their reconnection fees which in alot of cases are a complete and utter rip off are another thing the useless ofcom should be looking at... If they ever did their job properly.
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