Ofcom has published an update revealing that it is to extend its GC22 enforcement programme for a further six months and that it will now start to respond to individual notifications of contravention to the migration rules. This shift is a reflection of the fact that migration complaints have fallen from 825 in March 2007 to 517 in January 2008.
"Ensuring that consumers are able to switch their broadband supplier quickly, easily and with minimal service disruption remains a priority for Ofcom. We have therefore decided to extend the GC22 enforcement programme for a further six months. Industry players should now expect that Ofcom may proceed directly to individual notifications of contravention without any further warnings where our investigation of an ISP demonstrates sufficient evidence of contravention of GC22."Update to Ofcom own-initiative investigation into migrations
This change will encourage those being denied an easy migration to a new service provider to complain to Ofcom who are now looking to pursue individual cases and hold providers accountable.
This is a small but potentially significant change in how Ofcom will handle providers that are pushing the boundaries of the migration rules or openly flouting them. More at ISPreview.