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Ofcom stats suggest migration problems decreasing
Friday 15 February 2008 13:35:51 by Andrew Ferguson

Ofcom has published an update revealing that it is to extend its GC22 enforcement programme for a further six months and that it will now start to respond to individual notifications of contravention to the migration rules. This shift is a reflection of the fact that migration complaints have fallen from 825 in March 2007 to 517 in January 2008.

"Ensuring that consumers are able to switch their broadband supplier quickly, easily and with minimal service disruption remains a priority for Ofcom. We have therefore decided to extend the GC22 enforcement programme for a further six months. Industry players should now expect that Ofcom may proceed directly to individual notifications of contravention without any further warnings where our investigation of an ISP demonstrates sufficient evidence of contravention of GC22."

Update to Ofcom own-initiative investigation into migrations

This change will encourage those being denied an easy migration to a new service provider to complain to Ofcom who are now looking to pursue individual cases and hold providers accountable.

This is a small but potentially significant change in how Ofcom will handle providers that are pushing the boundaries of the migration rules or openly flouting them. More at ISPreview.

Comments

Posted by normcall over 9 years ago
AOL have been doing this for a while now.
Not a word to anyone until we suddenly found disconnections happening.
Seems to have settled now, but did cause a lot of consternation at the time.
Of course, if anyone wants to leave, it's a lot more expensive. Not a bad cunning plan if you think about it!
Posted by CARPETBURN over 9 years ago
quote" is to extend its GC22 enforcement programme for a further six months and that it will now start to respond to individual notifications of contravention to the migration rules. This shift is a reflection of the fact that migration complaints have fallen from 825 in March 2007 to 517 in January 2008."

about time they did some actual work enforcing their dreamed up rules.
Posted by zenops over 9 years ago
We have seen a big drop in these issues and instances - have to say it's much better, although it hasn't stopped entirely.
Posted by josbd over 9 years ago
I take it Ofcom have not been listening to Pipex users then.........
Posted by CARPETBURN over 9 years ago
Complaints have probably decreased cos people are beginning to realise reporting anything to ofcom is a complete and utter waste of time... They seem to file complaints in the same place the bin men file my rubbish.
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