Skip Navigation


Epitiro release Q3 & Q4 2007 performance figures
Wednesday 13 February 2008 16:48:05 by John Hunt

Epitiro have released the latest performance figures from their ISP-I performance testing. The tests check 16 different performance metrics from 11 of the largest ADSL broadband providers in the UK. The data released covers Q3 & Q4 (combined) for 2007. Readers should be aware that as Epitiro only test the 11 largest providers, this does not represent the best of the industry.

Epitiro ADSL Internet Performance Indicator Report
Rank Q3 & Q4 2007 Q2 2007 Q1 2007 Q4 2006 Q3 2006
1 BT BT BT BT BT
2 Plusnet Demon Demon Pipex Pipex
3 O2 Tiscali AOL Orange Demon
4 Tiscali Pipex Pipex Demon PlusNet
5 Orange Plusnet TalkTalk Virgin Virgin

The other providers who were tested, but didn't make the top 5 include TalkTalk, AOL, Virgin, Tiscali, Tesco and Demon. As always, BT retain their top position, as they have done since Q2 2006. Plusnet have climbed 3 places to be ranked 2nd overall, and O2/Be has joined the ranks in 3rd place. Demon, a regular name within the top 5, failed to appear for Q3 & Q4.

A further break down of some of the individual performance metrics that Epitiro undertake can be seen below.

Epitiro Individual Performance Metrics
  HTTP Download Non Cached HTTP Download Webspace FTP Download Webspace FTP Upload
Q3 & Q4 Industry Average 62.08 39.75 233.91 38.54
Q3 & Q4 Top 5
  1. O2
  2. Orange
  3. BT
  4. Plusnet
  5. Pipex
  1. O2
  2. Orange
  3. BT
  4. Plusnet
  5. Pipex
  1. TalkTalk
  2. BT
  3. O2
  4. AOL
  5. Virgin
  1. O2
  2. Virgin
  3. BT
  4. Tiscali
  5. TalkTalk
  Ping Time (s) DNS Lookup Time (ms) Packet Loss (% of total packets)
Q3 & Q4 Industry Average 0.09 65.21 0.1
Q3 & Q4 Top 5
  1. O2
  2. BT
  3. Orange
  4. Pipex
  5. Tesco
  1. Tesco
  2. O2
  3. BT
  4. Plusnet
  5. AOL
  1. Tiscali
  2. Demon
  3. Orange
  4. O2
  5. Plusnet

One possible reason that O2/Be have performed so well is their use of ADSL2+ technology which allows them to outperform everyone else in the HTTP download tests as the line can connect at a higher speed. The break down is interesting as it does give some insight to where different providers perform better or worse.

Surprisingly, the industry average for the FTP Webspace download, which should be hosted directly on the ISP's network, is much higher than that of the HTTP downloads. This helps to show that often the speed up to the service provider can be fine, but beyond that outside of their network, a lot more contention and traffic shaping comes in to play.

Comments

Posted by kamelion over 9 years ago
ok BT come out first, but based on what? from those results you have shown o2 (ie BE) should be top)
Posted by MacTaff over 9 years ago
Shame that the ADSL Internet Performance table doesn't go further than 5. Would be interesting to see just how sharply the line drops with regards to Pipex going 2,2,4,4.
Posted by chrysalis over 9 years ago
yeah thats a good point how is BT first?
Posted by greedy4 over 9 years ago
biggest chequebook
Posted by andrew (Favicon staff member) over 9 years ago
The table published is just part of the 16 metrics they measure (mentioned in article), so one presumes BT did better in those
Posted by keith_thfc over 9 years ago
"Readers should be aware that as Epitiro only test the 11 largest providers, this does not represent the best of the industry"

Wonder how many customers will know this though.

Would be nice to see other factors included in these comparisons, such as secretive traffic shaping, ability of support to provide a working MAC code and likelihood of problems due to forced LLU switches and other monkey business.
Posted by plesbit over 9 years ago
"Wonder how many customers will know this though."

Exactly - how long before BT's marketing dept is showing us with ads claiming "AGAIN found to be best ISP in recent poll". The fact that Tiscali's name even appears on the same page as "best" is scary indeed.
Posted by CARPETBURN over 9 years ago
[q]Readers should be aware that as Epitiro only test the 11 largest providers, this does not represent the best of the industry.[/q]

LOL considering there are over 200 ISPs available to choose in the UK one has to wonder what the point is in all these recent Epitiro tables and charts... Maybe they just dont have the thinking power to produce any type of stat which exceeds the regular bunch of terrible providers they test. My god out of all those charts bethere is the only provider from there selected sample i would even remotely consider.
Posted by seb (Favicon staff member) over 9 years ago
> Wonder how many customers will know this though.
Well hopefully all our readers since we mentioned it. The statistics are nevertheless useful as long as those making decisions understand how they are formed (as with all statistics). We tend to take the line that we provide users with information and let them make up their own mind :)
Posted by CARPETBURN over 9 years ago
I personally think the forums and the isp compare feature this site has and other similar sites about broadband have is and always will be of more use than this constant Epitiro rubbish.
Posted by keith_thfc over 9 years ago
Trouble is the average punter in the street is more likely to see the Epitro ranking mentioned via the product ads etc......
Posted by CARPETBURN over 9 years ago
Maybe this site could team up with one of the PC magazines to get even more people to visit, comment on their ISP and spread the word through the magazine somehow... Appologies if thats already done or been done, maybe people like tiscali and talk talk wouldnt have such a huge market share and the poor new people who only find this site when its too late and they have been ensnared by the not so wonderful providers.
Posted by Shempz over 9 years ago
If they only test 11 ISPs...then what exactly is the point of Epitro?
Posted by CARPETBURN over 9 years ago
quote "If they only test 11 ISPs...then what exactly is the point of Epitro?"

There is no point they seem to be another organisation that will just happily manipulate figures to the paying partys concern...
from their website... (CONT)
Posted by CARPETBURN over 9 years ago
"Established in the United Kingdom in 2001, Epitiro has vast experience in the Service Quality, Competitive Benchmark and Customer Experience Management (CEM) markets working with the leading international mobile, IP & fixed network operators around the World."
Translation, a few comms people give us lots of money and we do whatever they desire.
You must be logged in to post comments. Click here to login.