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BT Retail adds 177,000 broadband customers in last quarter
Thursday 07 February 2008 12:22:44 by Andrew Ferguson

BT Retail as a broadband provider continues to survive in what is a highly competitive environment, this business group within the BT Group now has 4,251,000 broadband customers, adding 177,000 in the last quarter.

The full breakdown of the BT Group performance in the third quarter and nine months up until 31st December 2007 reveals that BT looks after the lines for some 12.2 million broadband connections (LLU and BT Wholesale combined), some 3.7 million of these are unbundled lines.

BT Retail which is the part of BT most consumers will be familiar with saw its BT Vision Freeview/VoD product grow to 120,000 customers in the quarter and apparently has continued to grow to 150,000 customers currently. BT Openzone wi-fi hot spot usage is almost at one million minutes a day.

BT Wholesale is being hit by the rapid growth of unbundled broadband connections in the UK with £35 million of revenue lost due to LLU migrations and price reductions in wholesale broadband products accounting for another £16m in lost revenue. What may surprise some is the news of a five year contract with Virgin Media worth £98 million which will see BT manage around 55 billion voice minutes annually for Virgin Media. Wholesale Broadband Connect, the successor to IPStream and Datastream products, is currently under trial with an expected launch in the spring of 2008. The aim to have the product available to 50% of the addressable UK market within a year of the launch.

Openreach which is the BT business group with responsibility for the local loop connecting customers to the core network has announced withdrawal of the legacy LLU provisioning platform, with all providers now adopting the Equivalence Management Platform (EMP). As this only happened at the end of January 2008 it is too early to see much in the way of a change, but it should make for smoother migrations and product moves and may eventually see LLU providers like Talk Talk taking orders for brand new lines.

Comments

Posted by AndrueC over 9 years ago
Yay for LLU :-/
Posted by CARPETBURN over 9 years ago
Quote"BT Wholesale is being hit by the rapid growth of unbundled broadband connections in the UK with £35 million of revenue lost due to LLU migrations"
awww altogether now lets feel sorry for them (snigger)
quote"BT manage around 55 billion voice minutes annually for Virgin Media."
No shock really Virgin cant manage thereself let alone all those voice minutes.
Posted by AndrueC over 9 years ago
So BT is bad and deserves what it gets, let's all keep kicking it.

Virgin who are one of the biggest and oldest independents needs BT to help it out.

Um..do see the problem there?
Posted by comnut over 9 years ago
Quote"BT Wholesale is being hit by the rapid growth of unbundled broadband connections in the UK with £35 million of revenue lost due to LLU migrations" - the reason for this????

All the competition are cheaper!!! BT is 8.95 a month PLUS £11 line, and 6 months later it is 17.99 - who would pay £18.99 for a basic service???



Posted by comnut over 9 years ago
The phone support is total sh.... I have tried for a friend to get a BT line, given *many* fancy numbers to get it, and after being 'passed around' many times, just getting 'enter your number you have a question about' (she has no number, that is the question!) get some guy that says, oh just wait when it says that, you will get a person soon...
15 mins later I give up, a mate gives me a 'engineer' number that at least get me through, so I can start it...
Posted by comnut over 9 years ago
Mods, why cannot posts be edited??????

--- correction to last post!!!!!

All the competition are cheaper!!! BT is 8.95 a month PLUS £11 line, and 6 months later it is 17.99 - who would pay £28.99 for a basic service???
Posted by CARPETBURN over 9 years ago
quote "So BT is bad and deserves what it gets, let's all keep kicking it."

kicking is cruel like a horse is should be put out of its misery in style...... pass the shotgun.
Posted by AndrueC over 9 years ago
BT are the only ISP providing Broadband to every exchange in the country.

That's why their offerings cost more.
It's also why their demise would be very bad for this country.

The LLU operators have made it quite clear that they don't want anything to do with the less profitable 70% of exchanges.

Oh and as for pricing:Cheap broadband is at the heart of the current problems. Making it ever cheaper is not going to help kick-start further investment.
Posted by AndrueC over 9 years ago
Edit:To above post for clarity:BT are the only network provider that has installed DSLAMs in every exchange in the country.
Posted by herdwick over 9 years ago
"What is this LLU of which you speak ?" said the users on 75% of UK telephone exchanges.
Posted by chrysalis over 9 years ago
those 70% of exchanges are a minority amount of people tho. I think its clear from this. If you live in some low populated area BT is doing you a favour, if you live in a city area and on BT ipstream you getting a raw deal.
Posted by CARPETBURN over 9 years ago
"Who cares if you dont know what it is" said the 3 million plus current LLU customers and another huge bunch of cable customers happy not to be with BT and costing them 35 mil in lost revenue.
Posted by Dawn_Falcon over 9 years ago
The vast majority of LLU connections offer a poorer experience than BT, Carpet. Go look up who exactly runs most of the LLU lines...

Plus, when you realise and try to leave? Extra costs.
Posted by CARPETBURN over 9 years ago
I dont disagree with you Dawn_Falcon in some instances you are indeed correct... I wouldnt recommend anyone go to talk talk, tiscali or any of the others that FULLY unbundle you as it can indeed be a pain in the bottom to leave. Some of the SHARED LLU services for just your broadband from the likes of bethere, ukonline and even sky now can lead to a far better broadband experience than any BT MAX products seller... (cont)
Posted by CARPETBURN over 9 years ago
Id never hand over the phone side of things of my service to another company, even i will admit when it comes to a phone service BT are and have always (in my experience) been good, their broadband offerings dont compete with some shared LLU providers though.
Posted by Dawn_Falcon over 9 years ago
Oh sure, but they don't have the mass market share, is all. As for phone service, entirely happy with BT and have had bad experiences with NTL and especially KCom myself.
Posted by comnut over 9 years ago
"Making it ever cheaper is not going to help kick-start further investment."

- and WHERE are these people that are willing to pay knowingly MORE for broadband??? the minority, AFAIK...
Posted by Dawn_Falcon over 9 years ago
With the massive amount of capping going on? Give it another year and they'll be crying for it.

Too late for another decade, of course.
Posted by aciddave over 9 years ago
@comnut - i pay more for my broadband connection ( currently £23.50 inc vat) just to make sure i get the full connection speed available (just shy of 5mbps) and i never suffer from contrntion or and FUP/traffic management/packet shaping technology.

Which isp am i with........ UKOnline :D
Posted by aciddave over 9 years ago
Edit to above post :

Forgot to put, i have a BT line and pay rental to bt - LLU not available at my exchange :s
Posted by comnut over 9 years ago
as I said.... the minority...
- when these pages and elsewhere contain less gripes about capping and throttling, etc, I might get more positive... I would rather pay per Gig myself, then you *really* get what you pay for!!

Customer support & quality issues are rather pointless, if you do not say where you live - it is a big place you know....
Posted by CARPETBURN over 9 years ago
quote"I would rather pay per Gig myself, then you *really* get what you pay for!!"
Assuming they dont cock up your usage figures.
Also if that was/is the future expect the internet growth to decline from what its reached today as many wont be able to afford it, especially a few years down the line as stuff becomes ever more bandwidth intensive. Your pay per gig analogy may be fine now but if i were you id look to the future more.
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