The November 2007 update from the Office of the Telecommunications Adjudicator lists the UK as having 3.552 million unbundled lines. There are also some 4.48 million lines using Wholesale Line Rental (WLR) and 5.82 million using Carrier Pre-Selection (CPS).
Migrations particularly off of the shared unbundled and fully unbundled connections are on the increase, with those on a fully unbundled service (where the telephone and broadband is provisioned by a providers own equipment in the local exchange) causing the most problems. The amount of publicity these problems have generated has not gone unnoticed.
"The subject of Migrations, whereby customers move from one supplier to another, or move home and need to cease and re-provide a service, has been covered widely in the press in the last month. The coverage has been from both a commercial and process perspective and, as the commercial aspects are outside of our remit, OTA2 have been working with Openreach and the CP’s on improvements to processes. Although it has taken some time to get sufficient attention to this very important subject, we are now encouraged by the commitment to this from all stakeholders and as a result of the work done so far we have seen a reduction of 48% in the number of TAG related calls to the BT helpdesk in the last seven weeks. This is a measure which indicates possible end user frustration reflected by people calling the helpdesk to seek help or complain about difficulties in migrating between suppliers or moving home. Unfortunately this improvement has been accompanied by a sharp increase in the number of MAC related calls, although in absolute terms the volume of such calls is appreciably lower than Tag related calls (by factor of 50). We are working with Ofcom to understand the sources of these calls and will take the necessary actions with the offending CP’s."Extract from OTA2 update for November 2007
The biggest stumbling blocks we hear of from posters on our forums are problems using the simultaneous provide process and the costs of having a telephone line returned to BT or one of the WLR providers who can provision a new line.