For people looking to move home or maybe want to get a Talk Talk unbundled service in a property that has no active telephone line, the current route is to order a new telephone line from BT Retail which can cost up to £125 to install and carries a 12 month contract or a £70 fee to exit the contract early.
Talk Talk has been running a pilot scheme that will allow a Talk Talk customer to order the new line via Talk Talk and avoid having to sign a contract with BT. The scheme has apparently been piloted with several hundred customers and will roll-out in 2008.
"With regard our current Home Mover process, we do not force customers to enter a new 12 month contract with BT Retail, we offer this as an option. Furthermore we do not enforce any contractual cancellation fee that may apply if the customer decides to cancel their contract with us in these circumstances."Talk Talk comments on its Home Mover service
Talk Talk is is the main provider of fully unbundled lines, a pretty rare offering these days, which is what makes things slightly more difficult compared to most other providers. It should be pointed out that a long while ago Bulldog (another fully unbundled operator) used to offer a new phone line option for just £1. This does raise the question of why is Talk Talk taking so long to get a new line ordering process up and running after launching its service back in April 2006.
For those not ordering a Talk Talk service, but still looking for a new telephone line it is worth pointing out that a number of firms using the Wholesale Line Rental product can install a new line, and sometimes are cheaper than BT Retail.