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Talk Talk to roll-out 'new line' ordering process
Friday 16 November 2007 14:55:57 by Andrew Ferguson

For people looking to move home or maybe want to get a Talk Talk unbundled service in a property that has no active telephone line, the current route is to order a new telephone line from BT Retail which can cost up to £125 to install and carries a 12 month contract or a £70 fee to exit the contract early.

Talk Talk has been running a pilot scheme that will allow a Talk Talk customer to order the new line via Talk Talk and avoid having to sign a contract with BT. The scheme has apparently been piloted with several hundred customers and will roll-out in 2008.

"With regard our current Home Mover process, we do not force customers to enter a new 12 month contract with BT Retail, we offer this as an option. Furthermore we do not enforce any contractual cancellation fee that may apply if the customer decides to cancel their contract with us in these circumstances."

Talk Talk comments on its Home Mover service

Talk Talk is is the main provider of fully unbundled lines, a pretty rare offering these days, which is what makes things slightly more difficult compared to most other providers. It should be pointed out that a long while ago Bulldog (another fully unbundled operator) used to offer a new phone line option for just £1. This does raise the question of why is Talk Talk taking so long to get a new line ordering process up and running after launching its service back in April 2006.

For those not ordering a Talk Talk service, but still looking for a new telephone line it is worth pointing out that a number of firms using the Wholesale Line Rental product can install a new line, and sometimes are cheaper than BT Retail.

Comments

Posted by ETEE over 9 years ago
Is there a source for this story?
Posted by martinsaunders over 9 years ago
I dare say Talktalk have been waiting for the Full-MPF new install process to be a bit more reliable.

Converting an existing BT Retail PSTN line is easier as you have a phone number as a unique reference and you don't have to play 'guess the address' against BT's address database..
Posted by PeteK over 9 years ago
Hmm, guess they must be chancing and bank rolling this as a FMP install is still 99 quid and a 12 month contract..
Posted by CARPETBURN over 9 years ago
quote"Talk Talk has been running a pilot scheme that will allow a Talk Talk customer to order the new line via Talk Talk and avoid having to sign a contract with BT. The scheme has apparently been piloted with several hundred customers and will roll-out in 2008."
bwahahaha it takes them 7 to 10 weeks now just to activate things, god only knows how long it will take them to actually give you a bit of wire... see... http://www.thinkbroadband.com/news/3207-improvements-in-migration-times.html
Posted by CARPETBURN over 9 years ago
I also guess people dont want a naff laptop from em either... http://www.thinkbroadband.com/news/3232-sign-ups-to-talk-talk-broadband-slowing-down.html
got to give the clowns credit though they keep on trying
Posted by andrew (Favicon staff member) over 9 years ago
I need to draw you up on a fact here Carpetburn, the news item you are referring to was published at a time when Carphone Warehouse had not announced any figures for the uptake on the new AOL offer.

Third quarter results should give some indications of how popular that offer has been.
Posted by CARPETBURN over 9 years ago
Did they not do another previous laptop offer prior to the current one?? I thought they did (maybe im wrong)!
Posted by herdwick over 9 years ago
article today in the Sunday Telegraph about how moving a full LLU service can cost £200 where you have to get a BT line and then pay a penalty to exit the BT contract to revert to LLU. Arises because some LLU operators don't yet do the "new line" thing and customers find themselves tied into an 18 month contract to the likes of Talk-Talk with exit penalties.
Posted by CARPETBURN over 9 years ago
quote"LLU operators don't yet do the "new line" thing and customers find themselves tied into an 18 month contract to the likes of Talk-Talk with exit penalties."

Thata be the same as ordering a TOTALLY new line from BT then.
Costs you hundreds and if you want it disconnected within 12 months costs you a bit more.
Posted by herdwick over 9 years ago
"Thata be the same as ordering a TOTALLY new line from BT then. " you missed the point again. If you are a Talk Talk customer in month 3 of an 18 month contract and want to move they either want £150 off you to quit or you may have to pay BT £125 (in some cases) to get a line and then pay £70 to exit the BT 12 month contract in order to continue with T-T.

T-T don't offer their customers a smooth transition if they move house. BT and some LLU operators do offer continuity.
Posted by CARPETBURN over 9 years ago
quote"T-T don't offer their customers a smooth transition if they move house. BT and some LLU operators do offer continuity."
Fact remains even though i disagree with it talk talk in this regard are no worse than BT, if i rent a property with only a six month lease and leave after that six months id have to pay fees to BT for cancelling, just the same as you would talk talk or any longer term contract. Why if i sign up with talk talk should i only have to pay BT to get out of the contract when ive also signed a contract with talk talk? As much as it sucks both are allowed their share.
Posted by herdwick over 9 years ago
"talk talk in this regard are no worse than BT" - they are actually. My parents moved house keeping BT phone service and it cost them nothing. Takeover of existing line. Simply can't do that with Talk Talk.
Posted by herdwick over 9 years ago
If you rent for 6 months and leave BT charge no more than £70, to get onto T-T to start with you have to incur that £70 to leave BT early, then you would have £120 to pay to T-T to exit their 18 month contract 12 months early. Bandits. About time they provided lines.
Posted by CARPETBURN over 9 years ago
quote"My parents moved house keeping BT phone service and it cost them nothing. Takeover of existing line. Simply can't do that with Talk Talk."
I wasnt saying you could, obviously there will be contract differences and also obviously BT have more power to do what they want with telcoms than talk talk does.
quote"...Bandits. About time they provided lines."
Personally i think they are both as bad as each other.
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