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BT Digital Vault locked up and sealed till Thursday
Wednesday 14 November 2007 13:12:44 by Andrew Ferguson

BT Digital Vault which is trumpeted as the safe place to leave your digital memories in TV adverts is currently unavailable and looks set not to return to service until Thursday morning.

"We are sorry that the service is at present unavailable due to essential maintenance work which has unfortunately taken longer than anticipated. Normal service will be resumed Thursday morning."

Statement at

We believe the service may have been offline since some time on Monday according to one of our forum users. No further details appear to be available from the BT Press Office, so fingers crossed the service will be up and running again on Thursday morning.

The backup service normally lets people automatically upload content from their computer to the online storage facility, so once it does become available there is a chance of a rush of connections to upload data.

Update 15th November 2007: The service appears to be back up and running as of the early hours of the 15th.


Posted by gayboy-ds over 9 years ago
Oh dear what are the patronised BT brand whores going to do now???
Posted by PeteK over 9 years ago
Still trying to figure out which Vault they used to backup the encryption key to restore the Vault servers ;-)
Posted by jonpmwhiting over 9 years ago
OK. So crashes do happen. Bu what is BT doing in not letting us know. Have they lost any of our data? Why can't they email us to reassure us?
Posted by CARPETBURN over 9 years ago
Oh my i hope for their sake it is just general maintenance work and they havent lost anybodys files otherwise i can see a tiny bit of uproar over this... Good old BT
Posted by phantom66uk over 9 years ago
Can't beat an external HDD or DVD Rewriter for important backups which "you" can keep safetly tucked away locally, especially when it could be very personal stuff that you wish to keep safe.

Yeah, I know Digital Vault is supposed to make this easy for the novice, but if the rumours are true the digital vault servers are offshore and who knows what sort of backup that they have in place...
Posted by CARPETBURN over 9 years ago
LOL if they are offshore i just hope they are not in the same country as SOME of their support otherwise peoples files are doomed. Those 'support' people dont even understand how a MAX internet connection works let alone a pretty server with lots of pretty flashing lights LOL
Posted by phantom66uk over 9 years ago
Exactly ;o)
Posted by CARPETBURN over 9 years ago
So its back up and running bang on time, did anyone lose any data though?
Posted by fbradley3 over 9 years ago
Carbonite's online backup service is running just fine (and at half the price of BT's offering):
Posted by lmaatta over 9 years ago
Its back AND I know get 50GB for the same price I was paying for 20 !
Posted by Darkglasses over 9 years ago
Right there. No data lost and all as it was.
Posted by nmg196 over 9 years ago
Let's hope nobody is using BT Vault for anything important!

For corporate use I recommend PerfectBackup who seem reasonably priced for large data sizes:
Posted by CARPETBURN over 9 years ago
Id sooner spend my money on an extra hard disk or some dvdr's than i would BT or any other companys backup service, that way you have your data when you want it and not when a company has finished maintenance on a down system.
Posted by Fellwalker over 9 years ago
Well, digital vault never worked for me anyway. Tried it on 2 PCs and kept getting message telling me it had not backed up for more than 7 days. When i did manual backup, the logs showed it had not backed everything up anyway!
Posted by docmel53 over 9 years ago
Had this so called 'service' since November. So far I have experinced null uploads when I thought it had done an automatic backup.
Cannot download complete directories - only teh individual files - and for the past two occasions I have tried to use it, I have been told that the servers are down, and they dont know when they are going to fix them. WHAT A LOAD OF RUBBISH!!!!!!

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