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Madasafish to join forces with Plusnet
Wednesday 14 November 2007 10:30:12 by Andrew Ferguson

Madasafish, which is part of the Brightview group, was acquired by BT Retail in July 2007, Plusnet was previously acquired in November 2006. Now customers of Madasafish have started to receive emails concerning the joining of forces between Madasafish and Plusnet.

"This December, Madasafish is joining forces with BT-owned PlusNet, another leading name in the Broadband world, to offer fast, forward-looking Internet and Talk services to our customers.

We will continue to be Madasafish - your award-winning Customer Service and Technical Support teams will not change and the great standard of service that you receive will not change. However, by combining our networks and infrastructure we will be able to deliver better and more exciting services in the future.

New features
We will be launching a number of new features in December. An improved Contact Us section will be available giving you faster online assistance, and the ability to track the progress of your queries much more closely.

Your bill
As a customer who pays by credit or debit card, you will notice that R will start appearing on your credit card or bank statement. However, nothing else to do with your billing, including the day on which you are billed, will change."

Email to Madasafish customers

Over the coming months more detail will be announced as and when changes take place. Currently the emphasis is on the fact that customer service and technical support teams will remain in place.

With BT Retail now having a number of broadband brands under its overall umbrella there is scope for appealing to the different segments that exist in the market place, while retaining the financial backing a large company like BT can provide.


Posted by gayboy-ds over 9 years ago
Woooooooooooooo! Improved contact us page and changes to how my direct debit looks on my bank statement. Very forward looking and exciting indeed.
Posted by CARPETBURN over 9 years ago
And so the monopoly named BT once again starts to create another monopoly by joining all the ISPs they have bought up together. If i were a customer id have 2 words for them... MAC NOW!
Posted by c_j_ over 9 years ago
Brightview do other brands besides Madasafish. Are they affected too? (eg Waitrose?)

Are Brightview employees being TUPEd to BTplusnet, losing their jobs, or what?
Posted by therioman over 9 years ago
I could have sworn some of us (Hello, C_J!) said the perceived value in Plusnet was "workplace" and not the broadband base it had. I think this is the first sign of that reality coming home...
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