NewNet has become a popular ISP in the last couple of years, particularly with users who download more than the average person due to competitive pricing. These heavy downloaders have tended to switch broadband providers as usage policies, limits or charges have come in. As time goes by, one by one providers have introduced these types of controls to varying degrees to cope with the problem of heavy users clogging up the bandwidth.
On Friday, NewNet sent an e-mail to its customers, but rather than notifying them of a change in terms and conditions, they have sought customer feedback to work out how to proceed:
"Have your say on changing the way we provide our broadband bandwidth. We are constantly monitoring the profitablity of our services and increased usage on a number of packages has made them unprofitable, so we need to make some changes. We have two options.
* Increase the recurring charges
* keep recurring charges the same and reduce the bandwidth quotas"E-mail from NewNet about broadband usage limits and charges
Perhaps one option available to NewNet would be to introduce new products such that users have the option of the existing price, but with less bandwidth, or the existing included data limits at a higher cost. Whilst not ideal, it will mean only those who require the extra bandwidth will be forced to pay more. Our users views can be found in the NewNet section of our forums.
Customers will have until 15 November to respond to the survey.