Virgin Media and its ADSL broadband problems
Friday 09 November 2007 12:05:48 by Andrew Ferguson

It is quite revealing that independently of each other both ISPreview and thinkbroadband both featured an article voicing concern over the rise in complaints from Virgin Media ADSL customers.

ISPreview has published a response and the Virgin broadband status page has been updated.

"We are currently experiencing an uneven spread of traffic across different parts of the network, causing some customers to experience degradation in their broadband performance. This problem was also exacerbated by an unplanned outage which has been resolved. The traffic issue has been identified and the fix has been implemented. In conjunction with the broader improvements we are putting in place these should result in a significantly improved service. We’d like to apologise for the inconvenience this may have caused you. We are monitoring the situation closely on a daily basis and will post further updates if necessary. In some individual cases, customers using routers or the Virgin Wireless Kit may also benefit immediately from forcing a new session by switching your router off & on again at the wall socket. We take our customer’s experience seriously and are working to resolve any issues as quickly as possible."

Virgin Media Network Status update 7 November 2007

The suggestion appears to be that restarting your ADSL hardware may help to resolve the problem, so it will be interesting to see how this helps people. Certainly we have had users monitoring the state of the various components in the Virgin Media ADSL network, and performance varies according to which server you are connected to. Only time will tell if these latest changes will make a noticeable difference. A useful post to read on how to find out whether you are connected to a good server (known as a BAM) is to take a look this post on our forums.