Research announced today by moneysupermarket.com shows that the average delay in changing broadband provider has improved in the last twelve months, although there are still significant delays with the average process taking two weeks. It also shows that TalkTalk is one of the worst at present with AOL and Virgin being two of the 'most improved' providers compared to last year. This is quite interesting considering TalkTalk and AOL are both owned by Carphone Warehouse. 13% of TalkTalk customers have a reported wait of 7 to 10 weeks to get their service fully working.
"To help cut down on delays, you should get written confirmation from the provider you're moving to stating when you will get connected and hold them to that date. It's a little known part of the MAC code regulation that providers should tell you when they intend to connect you to their service. If you have a dispute with them over this and you have the promised connection date in writing the matter can be easily resolved, especially if you want to cancel the contract as it proves the provider has breached their terms of service to you."Jason Lloyd, moneysupermarket.com
The Migration Authorisation Code (MAC) allows migration between many service providers with minimal or no 'downtime' (loss of connectivity), but the process can still have its uncertainties about the actual date of migration and the impact on associated (e.g. e-mail) services.