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Zen launches Broadband Voice service
Wednesday 29 August 2007 09:37:06 by Andrew Ferguson

Zen Internet now offers a Voice over IP (VoIP) service to is broadband customers. For £4.99 a month broadband users can sign up to the service which provides free on-net calls and includes 1000 minutes of free calls to UK landlines. Full details of the service at www.zen.co.uk/voice. International call rates start at 2.35 pence per minute, with calls being charged per second and no connection charge.

For those people without any VoIP hardware Zen are recommending the Speedtouch 780WL which they can supply for £58.74 when ordering the VoIP product. This router provides two ports for connection of telephone handsets and a connection into your normal telephone line in addition to the more standard four ethernet ports and wireless.

One small note of caution exists for Zen broadband customers on their metered products and that is to remember the telephone usage will count against your broadband usage, though even if you use the full free minutes it is only likely to account for around 0.5GB of usage.

The Zen product enters a market that is already crowded and is also competing with the large number of low cost telephone call bundles. Where VoIP becomes more useful is for provision of a second line and thus is ideal for home workers since you will then know whether an incoming call is work or personal depending on the line it comes in on.

Comments

Posted by herdwick over 9 years ago
"If you reach your ADSL cap, all calls will be routed over the PSTN and you will need to pay all charges to your current telecoms supplier. In order to sign-up to Zen Broadband Voice you will be required to pay via direct debit for all recurring services that you have with Zen Internet, though your first months' service payment can be paid by credit or debit card (This only applies to Non credit account customers)." You also get a new ADSL login if an existing customer.
Posted by pje1979 over 9 years ago
Too expensive
Posted by rsharma over 9 years ago
>Where VoIP becomes more useful is for provision of a second line and thus is ideal for home workers since you will then know whether an incoming call is work or personal depending on the line it comes in on.

Unfortunately, Zen don't provide incoming calls on their VoIP service and one would still only use the normal PSTN service for receiving calls. The only way to use incoming on VoIP is from another Zen VoIP user.

Overall I feel the service is very limited in its appeal compared to what is available elsewhere at this price point. Gradwell is one such company I have started using.
Posted by CARPETBURN over 9 years ago
quote "One small note of caution exists for Zen broadband customers on their metered products and that is to remember the telephone usage will count against your broadband usage, though even if you use the full free minutes it is only likely to account for around 0.5GB of usage."
Hardly "FREE" minutes if it gets deducted from your monthly cap, also agree with others too expensive and limited.
Posted by ajays over 9 years ago
>Unfortunately, Zen don't provide incoming calls on their VoIP service...

We do on our other package Zen Wholesale Voice
Posted by rsharma over 9 years ago
>We do on our other package Zen Wholesale Voice

You might well do but that package is aimed squarely at the medium to large business sector.

I use both Gradwell and Sipgate. Had your service offered similar functionality I would have been happy to replace them with Zen's package. Not only do they offer similar caller minutes at this price point, but they also provide a landline number that people can use for incoming calls on VoIP.

Your wholesale product wouldn't be applicable for most regular/non-business users.
Posted by chrysalis over 9 years ago
I cant understand the practicalness of paying for a voip over adsl service when you will have a voice line anyway due to the requirement of having to have a phone line for adsl, the difference also been the voip will be down whenever the adsl line drops and may go flaky if the adsl connection is saturated.
Posted by roddanes over 9 years ago
I'm not a techy but I am a Zen Lite user who feels that the cost of Zen lite is very high when compared to SKY who also offer attractive SKY talk rates. I hoped that Zen would attract me to stay with their service by offering lattractive tele service but having read the comments I think I must move away totally. I wish i understood it better
Posted by nmg196 over 9 years ago
Seems very expensive to me. The call charges are worse than many existing providers that don't even use VOIP and don't need any hardware upgrades.

http://call18185.co.uk/rates.php
http://call1899.co.uk/

And why on earth would a VOIP product have a monthly standing charge?! There is no line rental associated with VOIP. It doesn't even support incoming calls. Even Skype has that - and that's free!
Posted by manofdogz over 8 years ago
I have tried this service and in practice it's worked out more expensive than BT! Also, it doesn't work with BT services eg Call Minder i.e. you won't know if someone has called you without actually dialling in to your call minder number...and, to dial in to call minder, you have to bypass the Zen service with *9* first. I'm awaiting a breakdown to see where my totally unexpected charges have come from but recommend users take a close look at the tariffs. It's fine if you only call 01 02 and 03 numbers but otherwise you might find the monthly subscription is wasted money.
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