Since Thursday afternoon, Ace Internet users appear to have been unable to browse the Internet. One user has been advised that there is a billing dispute between Entanet and its reseller Ace Internet.
"The issue with the outage on the ADSL platform has been resolved around an hour ago."Ace Internet Representative
We have also heard reports that Ace Internet's support lines have been unavailable and note that their community support forums are closed due to software upgrades and server maintenance.
"Entanet advise that broadband connectivity has been restored to customers of Ace Internet. Customers should be aware that they will receive a letter from Entanet within the next few days to which they should act upon quickly."Carol Davies, Entanet
Update - 27/08/07 16:00
We have received a copy of the letter sent out by Entanet to customers of its reseller Ace Internet which reads as follows:
We are writing with reference to your ADSL connection, currently with Ms S Daniels t/a Ace Internet detailed below:
Line number: xxxxxxxxxxx Ref: xxxxxxxxx
Please be advised that it has been agreed that future charges in respect of your connection will now be invoiced by Entanet International Ltd. As Entanet are the infrastructure provider to Mr S Daniels t/a Ace Internet we can reassure you that you will not see any change to the service that you receive. Please however be aware that the billing for your connection will now be directly with Entanet
The payment methods available are direct debit or continuous credit card authority. Please find attached a direct debit mandate, please fax the completed mandate to (0870) 770 9285 or post it to the address supplied.
If you wish to set up a continuous credit card authority, please call 0870 224 3494 between the hours of 9.00am to 5.00pm Monday to Friday.
Please rest assured that this change will not affect the continuation of your ADSL service as the underlying service to your line will not change. You will however need to contact us by the 15th of September 2007 to avoid interruption to your service.
We look forward to hearing from you.
Credit ControlEntanet Letter to Ace Internet Customers