ISPreview reports that All Fast Access (www.allfastaccess.com) has started advertising an almost unbelievable offer. They claim to offer 'totally unlimited broadband, guaranteed'. Their Platinum Extreme package offers a standard up to 8Mbps ADSL speed with 'true unlimited usage' and no fair use policy. The service comes with a guarantee protecting users against restrictions due to heavy usage within the first 3 months:
"If we have to restrict your broadband activity, by either slowing down your speed, charging additional fees, closing your account or any other nasty way to get you to use less bandwidth we will offer you a complete refund of your first 3 months fee plus your £1 migration fee."All Fast Access Guarantee
The monthly fee is £26.99 with migration from another ISP costing only £1. Sound too good to be true? There are a couple of restrictions that we can see. Firstly, the guarantee only applies to a decrease in speed within the first 3 months of service caused by usage restrictions. Secondly, all Platinum Extreme users are placed onto the same Central pipe, so once this is full, contention may occur there. Whether this could be deemed as a method of limiting or restricting users speeds is left open to interpretation, but All Fast Access could levy this as a "customer satisfaction" issue rather than an imposed restriction, thus not being covered by the guarantee.
We recommend our visitors to be generally wary of offers that sound too good to be true and to pay close attention to the terms & conditions to ensure you understand under what circumstances you can leave the service or get a refund. That said, the demand for 'unlimited' broadband is sure to draw more customers to such deals.