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Latest performance figures from Epitiro
Wednesday 18 July 2007 10:15:07 by Andrew Ferguson

Every quarter Epitiro publishes the results of its monitoring of broadband providers and the company has now released its latest data.

Epitiro ADSL Internet Performance Indicator Report
Rank Q2 2007 Q1 2007 Q4 2006 Q3 2006 Q2 2006
1 BT BT BT BT BT
2 Demon Demon Pipex Pipex Virgin
3 Tiscali AOL Orange Demon Demon
4 Pipex Pipex Demon PlusNet AOL
5 Plusnet TalkTalk Virgin Virgin Orange

The Epitiro table is produced by monitoring ten of the large broadband providers, which is why many smaller names do not ever show up. The overall ranking is arrived at by averaging the results from a number of metrics, which include HTTP download speed, ping times, FTP download/upload speeds, DNS lookup times, packet loss and connection times. The exact figures for each provider are not published so it is not possible to know how close the providers are, but for example on ping times the top 5 providers all gave identical performance.

The testing takes place from nine locations around the UK, which are Birmingham, Bristol, Cardiff, Edinburgh, Hook, London, Manchester, Swansea, and Teesside. A total of 722,623 data points are collected to produce the results over the course of the three month monitoring period.

Comments

Posted by Derby over 9 years ago
Dear Sirs
Looking at the catchment area you've used to obtain what you may call a true and correct reading, you are missing out a vast swath of this green and pleasant land, by not counting East York's, Lincolnshire and East Anglia plus much more. Wake and start counting those in the sticks, they suffer the most of all.
Regards
Derby
Posted by rygar1 over 9 years ago
Reads like a whos who of the UK's worst providers. All this tells anyone is who is best of a bad bunch, or which ISPs are big. Pretty useless IMO.
Posted by Silvereyes over 9 years ago
722623 data points from nine locations out of an installed userbase of over 11 million is not a representative sample.

In addition, only those ISPs which use Epitiro's monitoring and benchmarking services are included.
Posted by lt567 over 9 years ago
Yes exactly, that is not a true and correct reading at all. I dont understand when im reading customer comments about the ISP's listed hardly any are positive
Posted by chrisblore over 9 years ago
You just have to look at the fora of any of the ISPs there (particularly BT with their ridiculous throttling measures) to find out that their performance is diabolical in a real-life situation.
Posted by TonyP over 9 years ago
Having been a long term customer of two of the highest rated ISP's (BT and Pipex) I must agree with the consensus of opinion, this list is more of a what ISP to avoid at all cost, cost being the operative word. I'm now with SkyBB and couldn't be happier!

Cheers,
Tony
Posted by mpellatt over 9 years ago
Shame their monitoring doesn't extend to customer service and how they respond to fault reports. That's an equally (arguably more) important measure of ISP quality. Couldn't possibly see BT being no. 1 if that were included, given their propensity to tell a different tale every time they're called for a fault progress report (and I'm talking busines broadband here) and also to unilaterally close a fault report.
Posted by CARPETBURN over 9 years ago
From the ISPs in that chart i can only assume Epitiro spend their days with their heads stuck firmly in the staff sandpit.
Using the word "performance" with some of those listed should be illegal.

Posted by andrew (Favicon staff member) over 9 years ago
Epitiro has asked for the following to be posted in response to the comment that only providers 'which use Epitiro's monitoring and benchmarking services are included'

*****
It is wrong to say that Epitiro only monitor ISPs that use their monitoring and benchmarking services. PlusNet are not a client. Epitiro's monitoring services are used by many of the UK's top ISPs so it would be very difficult to avoid monitoring and including them in the report.
*****
Posted by lierobs over 9 years ago
Well i'm getting Demon in the next few months so i'm glad they've climbed the table. I hear good things about them.
Posted by Shempz over 9 years ago
That list is the biggest joke I have ever seen. How Orange get onto any list apart from the worst BB provder is beyond me.

If Epitiro had any credibility in the industry, releasing this list has just ruined it.
Posted by chrysalis over 9 years ago
why do these figures continue to be published on this site? a way to promote BT? sorry but the fact they only use 10 isps and they dont test performance of things like p2p is a big flaw.
Posted by lurcher10 over 9 years ago
What possible practical value does this ranking list have?...As a guide to anyone seeking the best value in terms of reliability, etc, it is worse than useless, so why does it continue to be published?
Posted by richardbees over 9 years ago
I challenge any research that would result in Orange being placed in the top three!
Posted by beebrooke39 over 9 years ago
One of the most unbelievable table of results I've ever seen!! The premature rollout of LLU has caused some of the biggest headaches for BB users mainly due to the dash to beat the other rival ISP's service.If this criteria and general Customer Service (or lack of) had been included in the cross section..I think the results would have looked considerably different!!
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