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Virgin Media radio advertising 'fibre optic' broadband confuses users
Friday 29 June 2007 10:20:23 by Sebastien Lahtinen

Virgin Media (www.virginmedia.com) has been running a radio advertising campaign which refers to "unlimited super duper fast fibre-optic cable broadband" which has excited some technical listeners who took the message too literally expecting a new level of broadband service.

Fibre optic links are very fast connections over cables that can run into many kilometres in length without loss of speed. "Fibre-to-the-home" (FTTH) has been discussed at various levels. Core internet links typically run on fibre optic cables for this reason. At the moment, FTTH deployments are quite limited although they are increasing in technologically driven countries.

DSL broadband services (used mostly by Virgin's competitors although Virgin uses DSL too in non-cable areas) are being offered at anything 'up to 24 meg' although 'up to 8 meg' is far more common (and some areas have even slower speeds). The problem with the current generation of DSL signals is that they degrade over distance, particularly if you live more than 3.5 km from the local exchange. 2 Mbps services are possible to around 5.5 km (although it will inevitably depend on the quality of your line.)

"You can now get Virgin Broadband for just £10 a month and it's not just any old broadband. It's unlimited super duper fast fibre-optic cable broadband or in other words broadband that doesn't use copper wire like most providers and doesn't slow down no matter how far you live from the telephone exchange. I'm sold. Gimme some of that.

Virgin broadband. Just £10/month for a year. Call 0800 052 7000. That's 0800 052 7000 or visit virginmedia.com

Subject to availability. Minimum term contract. Conditions apply. Up to 2 meg broadband. Acceptable use policy. Direct debit price. New broadband customers only. £25 installation fee. Offer ends 30th June."

Virgin Broadband Radio Advert

Some listeners to the advert assumed Virgin would be delivering fibre to their home which is not the case with this service. Virgin are trying to illustrate that their broadband is different from the services provided over copper telephone lines by BT through its Openreach division. The fibre will however usually terminate in the street cabinet and the service from there to each home is delivered over coaxial copper core cable.

Almost all of Virgin Media cable customers are within 1km of their fibre optic network, with most being within 500 metres. The final run of coax cable delivers both the TV and broadband signal to the homes. The company has the ability to provide 'up to 20 meg' broadband services in addition to HDTV on-demand content (which equates to another 18 Mbps) over the same cable, which it believes makes it different to other IPTV providers which have to share the capacity from the broadband to deliver standard definition on-demand content. As the Virgin Media access network is amplified, the capacity can be delivered throughout the network, no matter where you live.

Technically minded users might be interested that whilst Virgin Media currently use short coax tails using a standard called DOCSIS1 to provide speed bursts up to 20 Mbps. The company is trialling the newer DOCSIS3 standard to provide up to 100 Mbps speeds still without delivering fibre to the home.

"Without the power of the fibre deep into our access network none of this would be possible and it's obviously a unique asset we want consumers to at least understand on a basic level (i.e. more consistent speeds over cable)"

John Moorwood, Virgin Media

Whilst Virgin's network is certainly now starting to be used more effectively for its unique advantage, the advertisement is likely to attract complaints to the Advertising Standards Authority. Whilst the advertisement does state the offer is subject to availability, it may not be clear to the average user that the claim is limited to Virgin's "on-net" cable services, and not its "off-net" ADSL services which it offers in areas not covered by its cable network. Also, the claim to provide "unlimited super duper fast fibre-optic cable broadband" is strongly conveying the idea of fast speeds, when users might question the potential slow-downs during peak periods due to traffic shaping and whether 2 Mbps itself is 'super duper fast' these days.

It is worth remembering however that not everyone in the country is within reach of the Virgin Media cable network and many of the users who can't get good fast ADSL broadband connections are likely to be those in rural areas which are less likely to have cable available. BT Wholesale estimated that 93% of customers would be able to get a 2 Mbps broadband service, which includes all non-cabled areas as well.

Comments

Posted by herdwick over 9 years ago
" not everyone in the country is within reach of the Virgin Media cable network" - the majority aren't, as coverage of digital cable is below 50% of households.
Posted by KarlAustin over 9 years ago
Doesn't use copper cable - What's inside the coax then Virgin? Err... that'd most likely be copper. It's about time the ASA got some teeth and cracked down on crap like this.
Posted by Adam3k over 9 years ago
Totaly agree Mr KarlAustin !
Posted by CARPETBURN over 9 years ago
LOL I have to agree with karlaustin this past couple of months has been virgin screw up after screw up and now they say... quote"The company is trialling the newer DOCSIS3 standard to provide up to 100 Mbps speeds"
Christ sake they cant even give people 20Mb 24/7 let alone 100 LOL, they need serious mental help.
Posted by lierobs over 9 years ago
They can't even provide me with 8Mbps 24/7, actually make that 1Kbps
Posted by irrelevant over 9 years ago
I'd quite like to take up cable, but although most of the estate we live on is cabled up, our tiny pocket of it in the middle isn't. I gather someone objected to the pavements being dug up, way back when, so now we are left in the dark ages..
Posted by JohnEdwards over 9 years ago
I've been subscribing to the (ntl) Virgin L package which presently offers 4Mbps but (using your test service) proved that it was never delivering above 2. As a result, Virgin confirmed that the modem (which I've had for years) wasn't CAPABLE of delivering 4, so they have now changed it (although the first failed after 12 hours!). I'm pleased to say that it now seems to deliver over 3Mbps - despite initially seeming to be no better.
Posted by richardcosier over 9 years ago
Although my ADSL router connection shows a maximum theoretical speed of 8Mbps (for which I pay), I usually suffer less than (tested) 0.5Mbps due to Virgin.net's acknowledged bandwidth problem. Is this part of the same Virgin Media group that also bombards me with letters offering the super duper cable service including phone (for slightly more money service for sevice than BT) but when questioned in depth refuses to answer questions about contention ratios or bandwidth. Perhaps slow ADSL is the carrot to cable?
Posted by chrysalis over 9 years ago
Yes they are misselling like almost the entire ukl broadband industry is. I think they are right to mention they use a fiber against BTs medieval copper but they do need to be careful if they are implying the entire run to the house is fiber.
Posted by vincent9 over 9 years ago
surely there should be a body to look into the deliberate entrapment techniques used by NTL +VIRGIN when we tried to cancel or migrate ,NTL promised that if we migrated to "VIRGIN MEDIA" we would have an upgraded service to 1.5 meg, as soon as we entered the new contract we found that we had the same bad service infact WORSE now trapped by a new contract.now running at approx 280kbs
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