Tiscali (www.tiscali.co.uk) last week advised its users to use third party e-mail services whilst it was experiencing problems with its own platform which it was blaming on spammers trying to abuse its service. Some service providers were reporting that they were not receiving any mail from Tiscali even though they were not blocking because of 'RBL' blacklisting entries against Tiscali's IP addresses, suggesting that the problem was more than an RBL listing issue. Also some users have suggested problems e-mailing internally within Tiscali addresses, suggesting that any problem was affecting servers in general.
In a quote on TheRegister, the company re-iterated its position that the e-mail service was a free add-on for its customers and as such users would still be expected to pay for their broadband services. Interestingly, TheRegister refers to a statement from Spamhaus, a company that tracks spam messages via honeytraps, which states they have not witnessed a significant increase in mail from Tiscali addresses which would lead to a blacklist entry prompting speculation as to whether the volume of spam was necessarily responsible for the problems. On the other hand, SORBS has confirmed that they have blacklisted Tiscali, but they expressed surprise that the effect would have been so great.
A couple of years ago, someone claiming to be a Tiscali mail server administrator made a posting onto a mailing list suggesting that senior management in the company did not see spam as a great problem.