The Register has been speaking to Pipex about its move to close Bulldog UK call centres in 90 days time.
When this is combined with previous news that Pipex has warned 19 staff that their jobs are at risk of being axed, it does not seem to bode well for the levels of customer support within the Pipex group.
"We are not planning to offshore and will continue to offer one of the best and fastest connections in the UK supported by UK staff."Statement by Dominic Crolla, managing director of Pipex's residential division
Pipex, who were pioneers in the low cost broadband arena with the introduction of a 0.5Mbps service for £23.44 at the start 2002, has come a long way in the last five years. Unfortunately the last twelve months has seen a number of new big players such as Sky and TalkTalk which, with their free and bundle offers, may be hurting Pipex as well as other providers. If Pipex is able to integrate its various brands while retaining their individual identity and providing a quality service then it may see a surge in sign-ups again.