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Plusnet statement on webmail server issue
Tuesday 15 May 2007 10:36:33 by Andrew Ferguson

Following up on the beginning of the investigation by Plusnet into a surge in spam e-mail for some of its customers the company has now issued a statement.

PlusNet takes its customers' security very seriously.

It has come to our attention that a number of customer email addresses have been obtained illegally by a third party. As a result, some of these customers have experienced increased levels of spam to their email addresses.

We are in the process of contacting all affected customers in order to inform them of the incident and of any steps they need to take to ensure that their Internet connections and computers are safe.

We regret that this has happened but are confident that we have resolved this issue and will monitor the situation closely to ensure that the effect is minimised and the issue does not reoccur.

A detailed investigation continues and we will provide a further Service Status update tomorrow and a full incident report on Friday, May 18, 2007. In the meantime please do not contact our Customer Support Centre regarding this issue as our resources are focused on contacting customers who are affected.

Webmail server issue

The service status update can be viewed on the Plusnet website.

We have checked with Plusnet and they can confirm that no credit card details or personal information has been obtained by the third party. For those concerned about the security of their computer and information a useful resource is www.getsafeonline.org.

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