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Openreach announces withdrawal of termination charges
Wednesday 09 May 2007 18:09:48 by Sebastien Lahtinen

Openreach, the part of BT Group which manages the connection from the local exchange to end user premises (homes & businesses) has announced today that as of tomorrow it will be dropping the cease charges to zero. We ought to stress this does not affect end users at this time and that this charge suspension at this point appears to be temporary.

The charge is applied to the wholesale operator (BT Wholesale or another LLU operator) which in turn passes it to the broadband service providers, and finally to end users in most cases. BT Wholesale was not able to confirm its plans at present as to whether the savings were going to be passed on to its customers.

This fee has been criticised by ISP industry insiders for some time due to concerns over its impact on their businesses, in particular when customers can cause the disconnection charge to be applied simply by cancelling the phone line without the ISP's knowledge. There is currently no information on why this change has taken place, or whether it is likely to be extended beyond the one month period in the Ofcom notice from Openreach.

Comments

Posted by rsharma over 9 years ago
Another perfect example where the right arm doesn't know what the left is doing within BT. Why did they wait until now to make this decision instead of aligning it with the new wholesale cost reductions?

It is pathetically stupid that having forced ISPs to change their contracts with consumers (or absorb the costs) to then to withdraw the charge altogether. I wonder if BT Wholesale are going to remove the charges to the ISPs and they in turn to the end user. Absolutely shambolic, but I have come to expect this from BT.
Posted by paddyclark over 9 years ago
Wholeheartedly agree... shambolic is a very fair desription. No doubt ISPs as a whole have been put to a lot of needless work/decisions to incorporate this charge/or not.
Posted by Louis_simpson over 9 years ago
Totally pathetic - and surely verging on the anti competetive...
How many ISPs have had system development costs, legal fees and challenges and customer complaints about a charge they had no control over that now seems to be going to be cancelled.
Posted by rbellis over 9 years ago
"Another perfect example where the right arm doesn't know what the left is doing within BT".

As Seb said, there's no information available yet about why Openreach have dropped the charge, nor whether BT Wholesale will follow suit.

However it must be noted that BT Wholesale aren't *allowed* to know what Openreach are doing any sooner than any other customer.
Posted by caroldavies over 9 years ago
Please be aware that Openreach have simply advised that the charge will be waived for one month, during this time they will be reviewing their internal processes with a view to reducing the charge. The briefing is below:

Openreach would like to announce that as of 10th May 2007 we will be waiving LLU MPF and SMPF Cease charges for a period of one month. Following this period a new charge will be introduced, details of which will be the subject of a separate briefing prior to the 10th June 2007.

Remainder of comment to follow below...
Posted by caroldavies over 9 years ago
Continued...
The new price will be offered following systems changes and a review of the LLU Cease process with the aim of delivering a reduction in Openreach costs. This will be achieved by amending the process so that the cease is effected by a records-only change while the LLU MDF jumpers remain in place. With the line in this condition it will be available for other CPs to take over as required.
Posted by caroldavies over 9 years ago
Continued...
The new reduced Cease price will be accompanied by a separate order type that will allow CPs to have the LLU MDF jumpers removed, this will be introduced at a later date with the price notified nearer the time. Until such time as the MDF jumpers are removed SMPF CPs must leave their line equipment in place to maintain narrowband service on that line to the end user.
Posted by caroldavies over 9 years ago
Current standard prices and lead times will apply to all subsequent Transfers and Connections of lines that have been ceased but have the LLU MDF jumpers in place.

End of briefing
Posted by rsharma over 9 years ago
I'm glad that they are removing the costs but it is the manner that they have done it in that is poor.
"This will be achieved by amending the process so that the cease is effected by a records-only change while the LLU MDF jumpers remain in place."
This is the first sensible thing I have seen from Openreach. This makes a lot of sense and should allow people to simply activate a line where ADSL had previously been active e.g. house moves or from BTw to LLU.
Posted by rsharma over 9 years ago
Although they go on to ruin it with this statement:

"Current standard prices and lead times will apply to all subsequent Transfers and Connections of lines that have been ceased but have the LLU MDF jumpers in place."
Posted by CARPETBURN over 9 years ago
Glad im shot of em and glad ive gone LLU before they introduce charges for that, good riddence BT and your overpricing.
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