Valentine's Day 2007 should have been a day in UK broadband history when consumers got more freedom over their ability to change broadband providers.
Even though the new rules have only been in place for a few days we are seeing signs that some providers are not following the new rules, but rather their own interpretation of them. Reports show some providers are charging £50 administration fees whilst others are requiring accounts to be paid up to date, both prohibited by the rules.
If you are in a similar situation then we urge you to point your broadband service provider to the new rules in the first instance as they may simply be slow at adopting the new practices and informing their staff of the changes. If this does not work, raise an official complaint with the provider and contact us on the matter. You may find our page on resolving a problem with a broadband provider may be of help.
If you have any problems with service providers failing to comply, please e-mail us on firstname.lastname@example.org