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Epitiro Q4/2006 Consumer ADSL Performance Report
Wednesday 07 February 2007 23:14:35 by Andrew Ferguson

Picking a broadband service provider and in particular one using ADSL is always difficult and any extra information to help people narrow down their choices is helpful. To this end Epitiro has published its latest set of performance indicators for the last quarter. The press release for this can be found here.

The tests are carried out by testing each of the major service providers from 11 locations around the UK, which resulted in 622,147 data points which are used to produce ten different metrics. The tests covered ADSL based connections from some of the larger operators. Readers should note no ADSL2+ or cable broadband services were included. The results are shown below:


Industry Average

1st Place

2nd Place

3rd Place

4th Place

5th Place

HTTP Download 50.62KB/sec Orange Pipex BT Virgin Talk Talk
Non cached HTTP download 58.7KB/sec BT Orange Pipex Plusnet Talk Talk
Webspace FTP download 189.5KB/sec BT Talk Talk Orange Demon Virgin
Webspace FTP upload 38.03KB/sec Pipex Demon Talk Talk BT Plusnet
Ping time 68ms Orange BT Demon Plusnet AOL
DNS look up 90.15ms BT AOL Demon Pipex Plusnet
Packet loss 0.268% Virgin Demon BT AOL Pipex
Connection failures 13.53% Virgin Tesco Tiscali Pipex BT
Time to connect 4.458 seconds Tesco BT Demon Virgin Tiscali
Connection Speed 5728.3Kbps Plusnet Talk Talk Pipex BT Demon
(KB/sec is Kilo Bytes per second, and Kbps is Kilo bits per second)

The eleven test locations were Birmingham, Bristol, Cardiff, Edinburgh, Glasgow, Hook, London (x2), Manchester, Swansea and Teeside. The connection speed was a measure of the line sync speed between the ADSL modem and the local exchange, and has increased from 3817Kbps in the third quarter to 5728Kbps which is a reflection on the number of providers now using Max up to 8Mbps connections. Since this figure is from a limited number of locations it cannot be extrapolated to give an average line speed across the country.

Epitiro has created a single top 5 table based on all the results, and we have reproduced the 3rd and 4th quarters for 2006 below:

Overall Ranking

Q3 2006

Q4 2006

2 Pipex Pipex
3 Demon Orange
4 Plusnet Demon
5 Virgin Virgin


Posted by champo over 10 years ago
What about Zen, I suppose it is a small sample size of users.
Posted by voice_of_reason over 10 years ago
The report only looks at the top ten (by number of subscribers) and is therefore almost meaningless. You only have to read the forums on here and you will quickly see a disparity between the "best" providers and customer experience.
Posted by Loopy65 over 10 years ago
This is absolutely hilarious! .. pipex?? .. like 'voice_of_reason' said .. just check the forums here to see the 'real picture' .. I feel sorry for the people who are looking at this report to help them choose an ISP! .. ouch!!
Posted by meldrew over 10 years ago
I just wish they would do some of their tests from my house at 8 o'clock at night. The industry as a whole just cannot deliver what it promises.
Posted by irrelevant over 10 years ago
lol. I'm just waiting for my MAC to leave pipex, after finally winning an argument with customerrelations. See, connection speed, i.e. the speed my modeb synced to the exchange, was great, at 7242kbps. Actual useable throughput however: - 0.7Mbps ..
Posted by Oldjim over 10 years ago
Industry average http download - 50.62kBps on a 5728kbps connection speed - where did such a silly figure come from
Posted by jaysonuk over 10 years ago
PIPEX consistently in the top 5!!!!!?????? glad to be away from them thats all I can say.
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