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ISPA Announces 2007 Award Finalists
Tuesday 16 January 2007 15:39:58 by Sebastien Lahtinen

The Internet Services Providers' Association (ISPA UK) has announced the finalists in the 2007 ISPA Awards. The finalists were selected on the basis of their performance in tests over three months by Epitiro.

Best Dial-up
Biscit
ntl:telewest
Orange
Waitrose
Zen Internet
Best Consumer Host
Keen Computers
Netcetera
Tesco
Tiscali
Virgin.net
Best Business Host
Donhost
Keen Computers
Onyx Internet
Opal
UKFast
Best Consumer Email 
Biscit
Madasafish
Namesco
Seriously Internet
Tiscali
Best Business Email
Biscit
Entanet
Exa Networks
Namesco
Zen Internet
Best Streaming
Astream
Groovy Gecko
Keen Computers
Mydeo
Streaming Wizard
Best Internet Telephony
Entacall
Keen Computers
Lumison
Seriously Vocal
Tesco
Best Wireless ISP
BOZII
Community Internet
The Cloud
West Somerset Internet
Best Portal
ntl:telewest
Madasafish
SidNet
Tiscali
Virgin.net
Best Consumer Broadband
Be Unlimited
Eclipse Internet
Entanet
Namesco
Seriously Internet
Best Business Broadband 
Datanet
Eclipse Internet
Entanet
Kingston Communications
Namesco
Best Consumer ISP
Biscit
ntl:telewest
Orange
Tiscali
Virgin.net
Best Business ISP
Claranet
Datanet
Entanet
UKFast
Zen Internet
   

The ISPA Awards aren't new to controversy, a bit like the Oscars. The newly introduced 'Best Internet Telephony' Award has caused some concern among VoIP operators, some of whom feel it is not testing the right metrics.

"The Best Internet Telephony Award short list is based on measuring against a VoIP service in the United States, rather than one operated by the entrants which is giving an indication of how good the finalists' broadband services and connectivity to the U.S. is, rather than how good their VoIP service is. We hope that next year ISPA will look to measure the performance of the UK VoIP services themselves, rather than just network performance."

Peter Gradwell, Managing Director - gradwell dot com Ltd.

The concern arises that whilst for example one of the finalists in this award is Entacall (www.entacall.com), the telecommunications arm of Entagroup, the tests which determined the finalists in this award only tested the performance of Entanet's broadband service for carrying "internet telephony traffic" to one specific destination rather than the performance of the Entacall phone service provided by Entanet. This in itself is a useful test to measure performance of third party VoIP services, however it is important to note that it does not measure the actual VoIP services provided by the companies up for the award.

ISPA strives to incorporate new technologies and developments in the Internet sector into it's annual awards. As regards the Best Internet Telephony category of The 2007 ISPAs, there are two stages of assessment.

Stage one assesses the performance of the entrant's network for carrying VoIP traffic. Epitiro conducted a variety of tests on the broadband lines submitted to the category to assess how well they managed SIP traffic. The testing that Epitiro carried out for the Internet Telephony Award focused on the ability of the entrant's network to carry real-time audio data as required by a VoIP call. An independent third party SIP provider was used to initiate the calls and then the audio traffic was routed over the ISPA entrants network. The results were then purely based on the quality of the audio (both upstream and downstream) during the call. Audio quality is measured using industry standard PESQ algorithms (Perceptual Evaluation of Speech Quality - ITU-T P.862.1) to compare the received audio against the transmitted reference audio.

The finalists for each category are selected based on the technical tests.

Stage two of the assessment is where the judges of the awards assess the value of the VoIP services of the five finalists, particularly the VoIP hardware and software offered by the entrant.

This is the first time ISPA has run this award, so we welcome constructive feedback on the assessment and criteria for the category. We have already identified that entrants should be briefed more effectively as to what the category assesses. As with any new award category, it takes time, trial and constructive feedback to attain the most appropriate assessment process.

ISPA Spokesman

ISPA has over time shown a great willingness to adapt its awards to changing trends with a great focus on broadband services in the current awards. The addition of a VoIP/Internet Telephony award is very welcome and we hope in future years it will grow to incorporate consumer and business VoIP services as this area of the Internet Services market continues to grow.

The award ceremony will take place on 15 February 2007 at the London Mariott Hotel in Grosvenor Square.

Comments

Posted by chrisco over 10 years ago
Why on earth are Eclipse Internet amongst the finalists of the "Best Consumer Broadband" category? This by itself destroys any credibility that these ISPA awards may have.
Posted by amphion over 10 years ago
Or how about Tiscali in "Best Consumer ISP"? WHat a joke.
Posted by danman7_200 over 10 years ago
Amphion, chrisco. You took the words right out of my mouth. Eclipse lol. What a joke. These awards mean jack.

Posted by hoodamanny over 10 years ago
How does virgin, tiscali and orange get on best consumer iSP ? Have they even tried to call their support.

I guess that shows the state of the market that they can be considered best....
Posted by Yakshini over 10 years ago
Eclipse are nominated for best business broadband and Griffin arent? Have i missed something here?
Posted by themob over 10 years ago
BEST CONSUMER ISP?
Biscit
Orange
Tiscali

Are they mad?
Posted by seb (Favicon staff member) over 10 years ago
The 'finalists' are selected on the basis of technical tests carried out specifically for the ISPA Awards. If Eclipse are in the top-5 then it means they performed well.. Different people's views on ISPs vary.. The selection of the finalists doesn't take into consideration technical support, range of products, etc.. This is handled by the judging panel in selecting the winner.
Posted by robg1701 over 10 years ago
Eclipse ? Worrying... :)
Posted by zaffi over 10 years ago
How can the judges make a rational decision if the important things aren't even considered in the basic selection. Load of back scratching going on methinks.
Posted by Milex over 10 years ago
... and BISCit??? Cripes, words fail me!!!
Posted by adriandaz over 10 years ago
Thankfully Kingston/Karoo aren't up for any Consumer awards :-)
Posted by dercoss over 10 years ago
BISCit, "best consumer isp"? I know I have a bit of a reason to dislike them but they are involved in a situation that, their fault or otherwise, involved 9000 customers being cut-off... The "technical tests" from Entacall, whoever they are, must be something to behold. What colour is the sky in that company's world??
Posted by chrysalis over 10 years ago
a&a have a very high customer satisfaction rating and are nowhere to be seen that alone has made me sceptical about these lists.
Posted by mrmonty over 10 years ago
I am soooooo glad not to see Plusnet in there, might encourage them to do better.
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