Prodigynet (www.prodigynet.co.uk) residential customers have woken up in the last few days to find an early Christmas present in their inbox in the form of a notice from their broadband service provide that they will be ceasing to offer residential broadband services.
The company states they have had to take this decision due to the high wholesale costs associated with providing these services and have provided users with a MAC code that allows them to migrate to another service provider at minimum hassle.
However, what has upset some Prodigynet users is the notice given by the company. The e-mails sent out were dated 18th December and reports suggest they were sent out at around noon, informing users that they need to use their MAC code to migrate to a new provider before 6th January, a whole 18 days' notice which due to the Christmas and New Year bank holidays means 11 working days. It is difficult for a company to make a choice to terminate services and they should not be criticised for being realistic rather than allowing the service levels to deteriorate, however the notice period is rather short. It has also been suggested by some users that there would be no credits from the date of migration to the next billing date although we have been unable to confirm this.