BT Retail has made a couple of changes to its usage guidelines since it started to introduce them in June 2004. 2500 letters have been sent out charging customers £1 per GB for usage over the 40GB limit on their service. The letter appears to have only been sent to those who have used their connection far in excess of the 40GB, i.e. around the 100GB area.
The 40GB limit is the upper limit for the BT Retail services and this was raised from 30GB in October 2005. At that time, it was not clear what the penalty and options would be for those exceeding the 40GB limit and this has been clarified with a change to the terms and conditions of the service. The £1 per GB change was not, however, as widely announced as the 40GB limit itself. A copy of the letter sent out can be seen below:
People who have received the letter are given three options:
An email/letter has been sent out warning users that their usage is over the acceptable limits for the service, but not all high usage users appear to have received it.
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