We reported on the news that Wanadoo is to run a LLU trial, with 500 users migrating onto a LLU platform in the Leeds areas. The Register discovered that Wanadoo will be informing customers of a 'network upgrade' rather than describing it as 'a migration on to a LLU based platform'. We have raised our concerns, that there may be customers who do not wish to take part in a trial...a copy of the reply from a Wanadoo spokesperson is shown below:
We feel that Wanadoo is probably correct, in that most consumers are not interested in how a service is delivered, just so long as it is, and at the price they expect. A migration from an IPStream service to a shared LLU service should be fairly straightforward, and should leave the telephone service unaffected. To hear that a dedicated help line will be available is useful, since the customer can then hopefully raise their questions directly with Wanadoo staff who are aware of the trial. One thing to consider perhaps is that BT Wholesale on the IPStream platform does do upgrades to the DSLAM's and networks, and many service providers regularly do not forewarn customers of potential short outages.
We look forward to hearing how the trial goes, and particularly what product developments will occur once the LLU platform is up and running.
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