Zen Internet is now offering migration free, and it comes with what appears to be a no strings attached policy. Those migrating onto the Zen service, will still benefit from the minimum contract term of one month.
Richard Tang the managing director of Zen, points out that the migration process has improved recently, in part due to changes in the whole process by BT Wholesale. Certainly migration from one ISP to another, assuming you are staying on the same wholesale product should be seamless these days. There is still work to be done by BT Wholesale for people who are on the Datastream wholesale products. Also just as important is the fact that some service providers need to educate their support staff on the procedures, or in the worst cases actually start to co-operate with migrations.
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