Onyx Internet

These speeds are based on information collected from ISPs over time - In light of the new advertising standards on broadband speeds, until ISPs publish updated packages we can update, we would strongly urge you to check the product offering from the ISPs directly prior to subscribing to any service.

Onyx Internet broadband deals can be found below in the packages section. It is the responsibility of the service provider to advise us of any changes to this data, however if you find any errors, please contact us.

ISP Details
Name	Onyx Internet
Legal Name	This is the legal name of the company or business operator which provides the service under the trading name. Onyx Internet Limited
Company Type	UK Limited Company ( company number: 5682619 )
Company Group	The Company Group is the parent company which owns the service provider. Often one larger group owns many brands which may operate as separate businesses, but owned by the larger group. Onyx Group LTD
ISPA Member	ISPA is the Internet Services Providers' Association (www.ispa.org.uk), a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to. Not an ISPA Member
Ofcom Code of Practice	The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at www.ofcom.org.uk
Migration Support	Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP. If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity. We recommend you choose an ISP which support both inbound and outbound migration. Inbound and Outbound
Rating	compare this ISP to others
Links	Homepage \| Home Broadband \| Business Broadband

Contact Details
Sales E-Mail	sales@onyx.net
Sales Telephone	0800 970 9292 ( Free Call (e.g. 0800) ) Mon - Fri (08:00 - 18:00) \| Sat (closed) \| Sun (closed)
Support E-Mail	support@onyx.net
Support Telephone	0800 970 9292 ( Non-geographic "lo-call" (e.g. 0845) ) Mon - Fri (08:00 - 18:00) \| Sat (closed) \| Sun (closed)

Package Name	Speed Category	Setup Cost	Monthly Cost
Packages (based on 3 GB transfer) - incl. 20% VAT
Home Office Broadband 512Kbps	512 Kbps	£51.06	£25.52
Home Office Broadband 1Mbps	1 Meg	£51.06	£28.58
Home Office Broadband 2Mbps	2 Meg	£51.06	£30.62
Business Broadband 512Kbps	512 Kbps	£60.00	£48.00
Business Broadband 1Mbps	1 Meg	£60.00	£66.00
Business Broadband 2Mbps	2 Meg	£60.00	£78.00
Business Broadband 8Mbps	8 Meg	£60.00	£90.00
Managed Broadband 512Kbps	512 Kbps	£180.00	£66.00
Managed Broadband 1Mbps	1 Meg	£180.00	£84.00
Managed Broadband 2Mbps	2 Meg	£180.00	£96.00
Managed Broadband 8Mbps	8 Meg	£180.00	£108.00

red prices indicated packages with usage based pricing (the more you download, the more it costs)

Dispute Resolution
Ofcom requires all communication providers to be a member of an Alternative Dispute Resolution (ADR) scheme. This is to allow residential and small business providers with access to a prompt and independent resolution when there is a dispute with their communications provider. CISAS and Ombudsman Services are the two approved schemes.
CISAS
Ombudsman Services