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Merula Limited

These speeds are based on information collected from ISPs over time - In light of the new advertising standards on broadband speeds, until ISPs publish updated packages we can update, we would strongly urge you to check the product offering from the ISPs directly prior to subscribing to any service.

Merula Limited broadband deals can be found below in the packages section. It is the responsibility of the service provider to advise us of any changes to this data, however if you find any errors, please contact us.

ISP Details
Name	Merula Limited
Legal Name	This is the legal name of the company or business operator which provides the service under the trading name. Merula Limited
Company Type	UK Limited Company ( company number: 03243995 )
ISPA Member	ISPA is the Internet Services Providers' Association (www.ispa.org.uk), a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to. Not an ISPA Member
Ofcom Code of Practice	The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at www.ofcom.org.uk
Migration Support	Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP. If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity. We recommend you choose an ISP which support both inbound and outbound migration. Inbound and Outbound
Rating	compare this ISP to others
Links	Homepage \| Home Broadband \| Business Broadband

Contact Details
Sales E-Mail	netsales@merula.net
Sales Telephone	0800 298 2375 ( Free Call (e.g. 0800) ) Mon - Fri (09:00 - 17:00) \| Sat (closed) \| Sun (closed)
Support E-Mail	support@merula.net
Support Telephone	0845 330 0666 ( Non-geographic "lo-call" (e.g. 0845) ) Open 24/7

Package Name	Speed Category	Setup Cost	Monthly Cost
Packages (based on 3 GB transfer) - incl. 20% VAT
Max PAYG	8 Meg	£48.00	£17.78
Max Lite	8 Meg	£48.00	£18.26
Max	8 Meg	£48.00	£41.74
Max Premium	8 Meg	£48.00	£67.40
Max Ultimate Premium	8 Meg	£48.00	£98.04
Home 500	512 Kbps	£60.00	£31.20
Home 1000	1 Meg	£60.00	£43.20
Home 2000	2 Meg	£60.00	£43.20
Office 500	512 Kbps	£60.00	£56.40
Office 1000	1 Meg	£60.00	£80.40
Office 2000	2 Meg	£60.00	£94.80

red prices indicated packages with usage based pricing (the more you download, the more it costs)

Dispute Resolution
Ofcom requires all communication providers to be a member of an Alternative Dispute Resolution (ADR) scheme. This is to allow residential and small business providers with access to a prompt and independent resolution when there is a dispute with their communications provider. CISAS and Ombudsman Services are the two approved schemes.
CISAS
Ombudsman Services