Skip Navigation


Customer Service Awards 2010

TBB Awards 2010 Logo BE Unlimited O2 Broadband PlusNet
AAISP Zen Internet IDNet

The thinkbroadband Customer Service Awards are based entirely on user ratings submitted monthly for broadband service providers, giving you a true representation of the satisfaction of users of various services. In the 2010 ratings, the top three winners in each category are:

Gold Winner:
BE Unlimited (large ISP)
AAISP (niche ISP)
Silver Runner-up:
O2 Broadband (large ISP)
Zen Internet (niche ISP)
Bronze 2nd Runner-up:
PlusNet (large ISP)
IDNet (niche ISP)

Full Results: Large ISPs

ISP Customer Service Reliability
BE Unlimited 80% (4,975) 78% (5,518)
O2 Broadband 73% (12,531) 69% (13,805)
PlusNet 64% (8,348) 64% (9,205)
Sky Broadband 51% (17,256) 58% (18,638)
Virgin Media 47% (29,309) 56% (31,620)
BT Broadband 45% (32,368) 54% (35,439)
TalkTalk Business 44% (5,526) 54% (6,480)
TalkTalk 39% (35,307) 47% (38,483)
Orange 37% (8,155) 46% (8,891)

Full Results: Niche Providers

ISP Customer Service Reliability
AAISP 92% (1,061) 88% (1,068)
Zen Internet 87% (4,072) 85% (4,367)
IDNet 86% (1,533) 83% (1,609)
Eclipse 69% (1,993) 70% (2,207)
Entanet 66% (1,110) 69% (1,229)
Demon 44% (2,463) 53% (2,843)