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The thinkbroadband Customer Service Awards are based entirely on user ratings submitted monthly for broadband service providers, giving you a true representation of the satisfaction of users of various services. In the 2010 ratings, the top three winners in each category are:
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Winner: BE Unlimited (large ISP) AAISP (niche ISP) |
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Runner-up: O2 Broadband (large ISP) Zen Internet (niche ISP) |
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2nd Runner-up: PlusNet (large ISP) IDNet (niche ISP) |
| ISP | Customer Service | Reliability | ||
|---|---|---|---|---|
| BE Unlimited | 80% | (4,975) | 78% | (5,518) |
| O2 Broadband | 73% | (12,531) | 69% | (13,805) |
| PlusNet | 64% | (8,348) | 64% | (9,205) |
| Sky Broadband | 51% | (17,256) | 58% | (18,638) |
| Virgin Media | 47% | (29,309) | 56% | (31,620) |
| BT Broadband | 45% | (32,368) | 54% | (35,439) |
| TalkTalk Business | 44% | (5,526) | 54% | (6,480) |
| TalkTalk | 39% | (35,307) | 47% | (38,483) |
| Orange | 37% | (8,155) | 46% | (8,891) |
| ISP | Customer Service | Reliability | ||
|---|---|---|---|---|
| AAISP | 92% | (1,061) | 88% | (1,068) |
| Zen Internet | 87% | (4,072) | 85% | (4,367) |
| IDNet | 86% | (1,533) | 83% | (1,609) |
| Eclipse | 69% | (1,993) | 70% | (2,207) |
| Entanet | 66% | (1,110) | 69% | (1,229) |
| Demon | 44% | (2,463) | 53% | (2,843) |