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The thinkbroadband Customer Service Awards are based entirely on user ratings submitted monthly for broadband service providers, giving you a true representation of the satisfaction of users of various services. In the 2009 ratings, the top three winners in each category are:
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Winner: O2 Broadband (large ISP) AAISP (niche ISP) |
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Runner-up: BE Unlimited (large ISP) Zen Internet (niche ISP) |
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2nd Runner-up: PlusNet (large ISP) IDNet (niche ISP) |
O2 Broadband retained its 2008 top spot within the Large ISP category which covers the top-10 broadband providers by size (based on number of ratings) with BE Unlimited and PlusNet in second and third positions as in 2008.
| ISP | Customer Service | Reliability | ||
|---|---|---|---|---|
| O2 Broadband | 75% | (18,182) | 68% | (19,515) |
| BE Unlimited | 71% | (6,651) | 69% | (7,359) |
| PlusNet | 66% | (9,723) | 66% | (10,682) |
| Sky Broadband | 51% | (22,772) | 59% | (24,651) |
| Virgin Media | 48% | (55,664) | 57% | (59,105) |
| TalkTalk | 45% | (19,753) | 50% | (21,419) |
| BT Broadband | 42% | (49,295) | 52% | (53,231) |
| Tiscali | 36% | (17,011) | 48% | (18,756) |
| AOL | 36% | (13,189) | 41% | (13,978) |
| Orange | 34% | (16,820) | 43% | (18,109) |
Within the Niche ISP category, Andrews & Arnold (commonly known as AAISP) is a new entrant in the top position having achieved sufficient ratings to be included, with Zen Internet and IDNet in second and third position.
| ISP | Customer Service | Reliability | ||
|---|---|---|---|---|
| AAISP | 89% | (1,018) | 82% | (1,043) |
| Zen Internet | 86% | (5,024) | 85% | (5,507) |
| IDNet | 86% | (1,919) | 80% | (2,024) |
| NewNet | 82% | (1,218) | 83% | (1,380) |
| Eclipse | 64% | (3,494) | 65% | (3,894) |
| UK Online | 64% | (1,077) | 63% | (1,198) |
| Entanet | 62% | (3,540) | 62% | (3,786) |
| Madasafish | 62% | (1,630) | 65% | (1,755) |
| F2S | 54% | (2,433) | 58% | (2,978) |
| Nildram | 54% | (2,594) | 58% | (2,873) |
| Karoo | 49% | (921) | 51% | (971) |
| Demon | 43% | (4,066) | 54% | (4,567) |
| Pipex | 34% | (3,895) | 53% | (4,475) |